Posted on Tuesday, September 20th, 2011 at 8:07 pm
Ngage, the Live Chat division of Cloud 8 Sixteen, Inc recently announced that it has hit yet another milestone by adding it’s 700th web site. The data shows that the rate of adoption of Ngage’s Live Chat Service has more than tripled compared to the previous year.
Kim Curtis, Co-founder of Ngage & COO of Cloud 8 Sixteen Inc, attributes the increase to a basic awareness of legal firms towards the importance of delivering 24/7 support to their clients and prospects. What once seemed like an optional feature or a gadget for high tech law firms is now becoming an essential strategic advantage for converting prospects and helping law firms adapt to the high-paced, information-now culture.
“These numbers show a fundamental shift in how lawyers view live chat support,” Curtis said. “The increased use of live chat has helped to turn Ngage live chat from a nice addition to an essential tool for attracting new prospects, providing client support, and being available around the clock.”
For more information on Ngage Live Chat Support visit: http://www.ngagelive.com