Ngage’s unique pay-for-performance model enables significant growth while retaining a greater than 90% retention rate.
Austin, TX – Ngage ICS®, a Division of Cloud 8 Sixteen, Inc., the pioneer and market leader of Pay for Performance, 24/7, staffed live chat services, announced today that their total client list has now crossed the 500 mark. This achievement highlights the company’s leading position in the legal and healthcare industries.
Ngage’s rapid growth is being driven by its 24/7, staffed live chat solution which is unique in the industries it serves. Practices that recognize the value and importance of immediately interacting with their website visitor are relying on Ngage as the only provider offering a 24/7, cost-effective solution along with a complete backend management system, rapid contact delivery and top notch customer service. The combination of technology, attention to detail and customer service is an integral part of Ngage’s success.
Ngage revolutionized Live Chat with its pay-for-performance, 24/7, staffed live chat program. Compared to the traditional live chat model where a customer pays a monthly fee to use a software program and they are responsible for interacting with their website visitors on their own; a model that has been proven unsuccessful for busy Lawyers and Doctors.
Ngage is based exclusively on pay-for-performance, with the client financially responsible for only the results that the service delivers. With no long term contracts or fixed monthly fees, Ngage is allowing Practices of all sizes to capitalize on their preexisting web traffic. “By combining technology, a little psychology and a bit of human touch, we are able to increase conversion rates for our clients with our live chat software.”
While Ngage happily observes this 500-client milestone, the company is certainly not stopping and continues to look ahead, innovating and improving its strategies to increase visitor conversion in the Legal and Medical fields.
About Ngage ICS
Ngage was founded in 2008. We realized that the full extent of today’s technology was not being utilized and that by connecting consumers with web assistants via live chat, the visitors web experience would be vastly improved.
In addition, our research showed that most of our target market was achieving low, single digit conversion rates from their online marketing efforts.
Since then, Ngage has created a proprietary Clicks to Clients™ system and has helped organizations of all sizes turn their web visitors into pre-qualified contacts.
Ngage, a Division of Cloud 8 Sixteen, Inc.
SOURCE: Cloud 8 Sixteen, Inc.