Ngage, the Live Chat division of Cloud 8 Sixteen, Inc recently announced that it has hit yet another milestone by adding it’s 700th web site. The data shows that the rate of adoption of Ngage’s Live Chat Service has more than tripled compared to the previous year.
Kim Curtis, Co-founder of Ngage & COO of Cloud 8 Sixteen Inc, attributes the increase to a basic awareness of legal firms towards the importance of delivering 24/7 support to their clients and prospects. What once seemed like an optional feature or a gadget for high tech law firms is now becoming an essential strategic advantage for converting prospects and helping law firms adapt to the high-paced, information-now culture.
“These numbers show a fundamental shift in how lawyers view live chat support,” Curtis said. “The increased use of live chat has helped to turn Ngage live chat from a nice addition to an essential tool for attracting new prospects, providing client support, and being available around the clock.”
For more information on Ngage Live Chat Support visit: http://www.ngagelive.com
Many people have seen the benefits of live chat on their main website, but have not considered the results that could also come from their blog. The traffic from your blog is inherently going to be very similar to that of your main site, and therefore similar potential clients could be waiting to be engaged in a conversation. Blog visitors are often in the preliminary stages of educating themselves and researching whether or not they want to contact your office. Live chat is a non-threatening option to begin the conversation because the potential client can remain anonymous for as long as they like. These readers are usually looking for specific and unique information which means they are going to be very relevant to the topic of the blog. This means that when they are converted into a contact, there is a high chance that they will be a good match for the services your business provides.