Ngage ICS Testimonials
“This is one of the best marketing decisions our firm has made in recent years.”
Beth Fox, Marketing Director – Kanoski Bresney
“So far so good! We are enjoying the instant notification and the ability to engage people to contact us. We have opened 2 cases out of the leads so far and probably will be able to open a couple more. I am happy as can be for now! Thanks for checking!”
Ronda Holloway, Executive Director – Ward Black Law
“We have yet to have one client who has implemented the Ngage software who didn’t see an increase in the number of leads generated by their website. We highly recommend Ngage services to our clients.”
“It is going great. I think we got 3-4 signed cases and several other prospects. Very happy so far.”
Michael T. Gibson P.A.
“I closed the first ngage lead i received! Put that in your testimonials!”
“I love working with Ngage! You have been a real asset to my practice.”
John Fisher — Mainetti, Mainetti & O’Connor, P.C.
“The operators do a great job of getting information, and this decreases the time spent on doing intake. Many times they are able to get more information than an intake specialist because, when on the phone, a potential client usually wishes to speak directly with an attorney, not the intake specialist. Furthermore, they may be embarassed about the situation, and may not want to tell it over and over again.”
Daniel Jensen — Law Office of Daniel Jensen, P.C.
“Ngage works, it’s that simple. It is by far one of the best investments we have made in 2011 and we are very pleased with the results so far. The support team is also very strong. Backed by Chris Corbett and others, if we ever had a question or concern, it was immediately handled with speed, quality, and more importantly with a solution. Thanks to Chris and Ngage for such a great product.”
Joe Morales, Director Of Marketing — Zachar Law Firm, P.C.
“Our law firm has been using NGage for the past year. It is simply an incredible service for our firm’s clients! The ability for NGage personnel to meet the immediate need of a potential customer for instant communication has brought us a dramatic increase in business. NGage is always fair with our billings and stays involved with our site and our needs. I wish I had know of them years ago!”
Scott Kramer, Firm Administrator — Jupiter Legal Advocates
“I love love love your chat service. I was just down in Palm Beach last weekend for a Network Affiliates convention. Several of the attorneys there, including me, provided stellar reviews of your services.”
Neil Chapman — Attorney at Law
“Ngage Live Chat is pulling the most potential new clients for my practice out of my many marketing initiatives . Out of those contacts I am capturing actual clients, not just contacts. Chris Corbett is very responsive and is a resource in all things digital. He made the whole live chat process very easy.”
Kelly Matthews — Kelly A. Matthews & Associates, P.C.
Our firm used a self chat software for about six months and it was very difficult to make sure we had someone at the computer at all times to capture the potential lead when they landed on our page. When we switched over to Ngage, everything changed. They handled all the chats and sent us an immediate summary and transcript of the conversation. Our quality leads significantly increased after the day they took over our site. I would highly recommend installing Ngage, it’s the best money you will spend every month on advertising.
Justin D. McMinn — McMinn Law Firm, LLP
Our website has really blossomed since we started using the live chat. We are not a high volume practice: we have high case values so it doesn’t matter if only a few Ngage leads a month pan out – it’s reasonably priced and easily pays for itself.
David Meyer — David P. Meyer & Associates LPA
Ngage provides a new — and powerful — route to be contacted by potential clients. It’s worth every penny.
Matthew S. Harman — Harman Law LLC
I wanted to let you know how pleased we have been with the NGAGE service. Recently we had a visitor to our web site. It was a young woman from California who was looking for an attorney for her Mother. She told her sister in New York about us and the sister participated in an NGAGE chat regarding the mother’s case.
The sister advised us in a NGAGE chat that her mother, who was out of the country, had an accident and was injured. Eventually we made direct contact with the mother, and her case proved to be a very good one.
It has been my experience that the NGAGE contacts that we get are stronger then a phone call or even an e-mail from out web site. I also like that they provide some important details about the potential case.
You originally cold called us. Because we were impressed with your pay as you go billing, we thought that we would give your service a try. I wanted to let you know that we have been very please with your service and your personal responsiveness to the questions that we have had.
Thanks for your help. I would be happy to serve as a reference for you in the future.
Michael W. Hecht, Esq. — Hecht & Hecht, LLP
The people that I get ahold of that are in my practice area, I get a higher percentage of them coming in to the office. It’s well worth the price per lead.
Michael L. Holland — The Holland Law Firm
Alex: It was a pleasure to meet you. Your team is doing a great job on handling my contacts at www.theorangecountyaccidentlawyer.com .Your call handlers are doing a great job. I am also most appreciative of the credit backs I receive when someone calls for a legal service I don’t advertise or perform. I know that we will eventually get the cases that I handle.
John Burns — The Law Offices of John P. Burns
Although I do not make a habit of sharing a competitive advantage with my competitors, I would highly recommend Ngage Live Chat to any attorney looking for a solution that converts more leads from their website.
Jason Nahon, Esq. — The Nahon Law Firm, PLC
Your service is AWESOME and we are most pleased.
Jill S. Bollwerk — Bollwerk, Ryan & Tatlow, LLC
“I LOVE your company, man. If you ever need me to write a testimonial or be a reference, please let me know.”
Rocky Slaughter — The Law Offices of Reiner, Simpson & Slaughter, LLP
Ngage Live Chat was a pretty small investment in my web marketing and I am confident it has delivered more contacts to my firm. Not all of these contacts turn into cases, but my firm is pulling in 1 case per month directly attributable to the chat feature and that is a very high return on the minimal investment. The fact that I am adding it to my other websites says it all.
David Resnick — David Resnick & Associates, P.C.
“Ngage has exceeded my expectations. I like how all the facts are there in the transcript for me to read on my iPhone or where ever I happen to be. I can quickly screen the case and determine whether there’s any merit. I then get back to the visitor right away by either email or phone.”
Neil Chapman — Attorney at Law
“Chris Corbett and his Ngage Team are the leads champs! I highly recommend Ngage ICS to any doctor seeking new patients from their website.”
Brent Boecking, CEO — Pro Care Spine
“Although I can’t say for sure which visitors to my site may have otherwise clicked through without Ngage, my clear sense is that I’m retaining a significantly higher number of contacts than I would without the live chat option.”
Pete Leehey — Pete Leehey Law Firm, P.C.
As an ad agency, we’re not just responsible for making our clients’ websites “pretty,” but making them “effective.” Ngage’s Live Chat feature is one of the most effective tools we’ve used to date — producing solid leads that turn into real cases on a routine basis. If your firm’s website traffic is in place, but true leads are falling short, I can’t think of a product I would recommend more enthusiastically than Ngage.
Trapper Collova, Director of Client Marketing — Ad Cetera, Inc.
“I’ve been impressed by the number of chat transcripts we get now versus emails. It’s really boosted our return rates. I always make sure to mention you guys when I hear of another attorney trying to improve his website.”
Matthew Perry — The Masters Law Firm
“One of the reasons a potential client signed up with our firm was because of the great conversation he had with our live chat team aka “Ngage”. We believe this will be a great case. Thank you!”
John Boundas, Partner — Williams Kherkher Hart and Boundas
“I am really impressed with the service. Please tell your staff that I really appreciate their courtesy and patience.”
Jason Krasno — Krasno, Krasno & Onwudinjo
“The amount of people sending us information has increased dramatically. They’ll still fill out the online form, but we’re getting more overall leads as a result. Plus, when I go to follow up with them, it’s much more useful to have an entire chat transcript so I know what kind of problems they are facing.”
Chris Walls, Director of Public Relationships — Warner Law Offices, PLLC
“I’d recommend Ngage to any company that’s serious about using its website as a means of generating new clients. What is very surprising is that there has been a noticeable gain in client contacts from our sites. The potential clients who use Ngage seem to be a different subset of potential clients than those who simply pick up the phone or use our quick contact form. Keep up the great work!”
“We had looked into using a live chat feature with our web company, but decided that without a staff to monitor and operate the chat, there wasn’t much value there. Now, we’ve doubled our lead volume from the website with Ngage’s live chat, and at this point, our new case intakes from live chat exceed our intakes from phone or direct email.”
“We had a live chat service for our web site that our firm monitored. It simply did not work. Our folks had other priority items to handle and our attorneys focus their time on practicing law. We were about to give up on the whole idea until we were contacted by Ngage. The idea of someone else, that we trust, monitoring our site and then delivering the conversations appealed to us. The fact that it was a pretty low risk situation also appealed. Therefore, we gave it a shot and now are one of their biggest fans. Our web sites were already working, but this product has taken our practice to the next level. Thank you Ngage.”
Adam Pugh — Slater Kennon & Pugh LLP
“I’d like to send you a quick note expressing my gratitude for your unique live chat services. Working with your company was a simple decision because of the minimal risk involved and it has proven to be worthwhile because of the clients I’ve brought on. I’ve been pleased with the response and level of attention to my questions — your company has been easy to work with even after the contract was signed. Thank you Ngage.”
Bill Gallagher — Arenstein & Gallagher
“I wanted to take a moment to express my appreciation for your company’s original marketing approach. My website makes the first impression in my relationship with many potential clients. Ngage allows me to enhance that relationship by moving from a static page to a live interaction with someone who is always available and ready to help.”
“We get contacted all the time with some form of advertising, most phone book stuff, but all kinds. Ngage is really the only thing that we have agreed to. I was a little unsure at first, but you all helped me understand that this is a numbers game and over time we can receive a positive ROI. We are now very pleased as we have gotten several cases from your service. We think the fair procedure which allows us to not pay for irrelevant leads makes a lot of sense. You all do a wonderful job and have encouraged us believe in our internet marketing efforts.”
Bryan Shorstein — Shorstein & Lee
“If you aren’t utilizing Ngage’s Clicks To Clients system then you are missing out on a huge opportunity to grow your practice. This is the one if most cost effective ways we have found to build our business. Chat operators are courteous and very helpful in qualifying potential clients. I highly recommend their service.”
“Your customer service did an excellent job to help us create a custom chat solution that looks and feels like part of our site instead of an off-the-shelf add-on. From day one, Ngage has been a valuable addition to our existing customer service program. We have seen a significant ROI and we highly recommend Ngage to anyone running a website.”
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