Ngage ICS Testimonials
“I’ve been impressed by the number of chat transcripts we get now versus emails. It’s really boosted our return rates. I always make sure to mention you guys when I hear of another attorney trying to improve his website.”
Matthew Perry – The Masters Law Firm
“One of the reasons a potential client signed up with our firm was because of the great conversation he had with our live chat team aka “Ngage”. We believe this will be a great case. Thank you!”
John Boundas, Partner – Williams Kherkher Hart and Boundas
“I am really impressed with the service. Please tell your staff that I really appreciate their courtesy and patience.”
Jason Krasno; Krasno, Krasno & Onwudinjo
“Ngage Live Chat has been a valuable partner in our growth. They provide a human touch on our website 24/7 for our prospective patients who are in pain and often distressed. I truly believe that Ngage Live Chat is helping potential patients feel like they have someone there for them. It sets our website and practice apart from the “brochure” websites. We know this is helping us gain new patients we would have otherwise missed out on. Our Account Rep Chris Corbett went above and beyond to make this so easy and has been a resource in our business development. We hope our competitors don’t find out about our edge but felt the Ngage team deserved these words.”
Dr. Michael Lagana
“The amount of people sending us information has increased dramatically. They’ll still fill out the online form, but we’re getting more overall leads as a result. Plus, when I go to follow up with them, it’s much more useful to have an entire chat transcript so I know what kind of problems they are facing.”
Chris Walls, Director of Public Relationships – Warner Law Offices, PLLC
“I’d recommend Ngage to any company that’s serious about using its website as a means of generating new clients. What is very surprising is that there has been a noticeable gain in client contacts from our sites. The potential clients who use Ngage seem to be a different subset of potential clients than those who simply pick up the phone or use our quick contact form. Keep up the great work!”
Ian Inglis
“We had looked into using a live chat feature with our web company, but decided that without a staff to monitor and operate the chat, there wasn’t much value there. Now, we’ve doubled our lead volume from the website with Ngage’s live chat, and at this point, our new case intakes from live chat exceed our intakes from phone or direct email.”
Jeff Raizner
“We had a live chat service for our web site that our firm monitored. It simply did not work. Our folks had other priority items to handle and our attorneys focus their time on practicing law. We were about to give up on the whole idea until we were contacted by Ngage. The idea of someone else, that we trust, monitoring our site and then delivering the conversations appealed to us. The fact that it was a pretty low risk situation also appealed. Therefore, we gave it a shot and now are one of their biggest fans. Our web sites were already working, but this product has taken our practice to the next level. Thank you Ngage.”
Adam Pugh
“I’d like to send you a quick note expressing my gratitude for your unique live chat services. Working with your company was a simple decision because of the minimal risk involved and it has proven to be worthwhile because of the clients I’ve brought on. I’ve been pleased with the response and level of attention to my questions – your company has been easy to work with even after the contract was signed. Thank you Ngage.”
Bill Gallagher, Arenstein & Gallagher
“I wanted to take a moment to express my appreciation for your company’s original marketing approach. My website makes the first impression in my relationship with many potential clients. Ngage allows me to enhance that relationship by moving from a static page to a live interaction with someone who is always available and ready to help.”
Marc Atas
“We get contacted all the time with some form of advertising, most phone book stuff, but all kinds. Ngage is really the only thing that we have agreed to. I was a little unsure at first, but you all helped me understand that this is a numbers game and over time we can receive a positive ROI. We are now very pleased as we have gotten several cases from your service. We think the fair procedure which allows us to not pay for irrelevant leads makes a lot of sense. You all do a wonderful job and have encouraged us believe in our internet marketing efforts.”
“If you aren’t utilizing Ngage’s Clicks To Clients system then you are missing out on a huge opportunity to grow your practice. This is the one if most cost effective ways we have found to build our business. Chat operators are courteous and very helpful in qualifying potential clients. I highly recommend their service.”
David Dimas
“Your customer service did an excellent job to help us create a custom chat solution that looks and feels like part of our site instead of an off-the-shelf add-on. From day one, Ngage has been a valuable addition to our existing customer service program. We have seen a significant ROI and we highly recommend Ngage to anyone running a website.”
Rick Enrico
President & CEO