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Best Practices for Inbound Phone Calls

Why You’re Missing Out On 46% Of Your Leads One of the biggest drains on your business as a law firm is your intake process. Chances are, you or someone at your firm knows exactly where every marketing dollar is being spent and what channels are generating the most leads. And chances are, you’re a Read More

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3 Ways Attorneys Lose Valuable Leads (and Money)

If you’re reading this and you’re an attorney, I’d say there’s a good chance you’re wasting money every day.  That is easy to do when you are going through the daily shuffle of practicing law, instead of closely keeping track of the numbers that actually make you money.  But that excuse will only take you Read More

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How we Respond to Mobile Traffic at Ngage Live Chat

This week we took a look at traffic from the past 30 days for 5000+ URLS that utilize Ngage Live Chat in order to see the breakdown of desktop vs. mobile traffic. Currently, 64.46% of web traffic drives through traditional desktop/laptop devices while 35.54% of traffic comes from mobile devices (27.62% mobile phones / 7.92% Read More

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Ngage at Auto Crash Litigation 3.0 – 360 Advocacy

Ngage Live Chat will be in attendance for the Auto Crash Litigation 3.0 hosted by 360 Advocacy in Chicago, IL on September 28 -29. Come say hello to Graham Smith and Joel Davis and make sure to pepper them with all your tough questions about live chat and where to eat while in town (the Read More

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Ngage at AAJ Conference

Ngage Live Chat will be in attendance for the American Association for Justice Annual Conference in Baltimore, Maryland on July 26th through July 30th. Come meet Danielle Dallaire and Tom Paci and make sure to pepper them with all your tough questions about converting visitors into clients from your website; and find out why over Read More

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Spanish Chat now available 24/7

Ngage Live Chat is happy to announce that as of Monday (June 2 2014) we are now offering around the clock 24/7 coverage for Spanish chat. Previously we only offered Spanish chat during US business hours. According to a study published by Pew Research Center, “37.6 million persons ages 5 years and older speak Spanish Read More

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Ngage at NOSSCR

Come meet Ngage Account Managers Danielle Dallaire and Tom Swanson in Indianapolis, IN for the National Organization of Social Security Claimant’s Representatives (NOSSCR) 2014 Spring Conference from May 14-17 in the JW Marriott. The conference boasts a variety of workshops and circuit roundtables. Attorneys share knowledge, experience, and learn the latest tips and suggestions to Read More

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Ngage at Radius of Influence

Tom Paci and Chris Massaro will be attending the Radius of Influence Conference, hosted by Claris from May 7 – 10 in Clearwater Beach at the Sand Pearl Resort. The event focuses on ways to improve your business and with feature speakers on a variety of topics related to social media and marketing. Stop by Read More

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Ngage at Lawyernomics

Come meet Amie Portis of Ngage and learn how Ngage Live Chat can help improve your online marketing.   Avvo will be hosting Lawyernomics 2014  from April 23-25 in Las Vegas at the Venetian.  The event is 3 days of expert speakers providing ideas and knowledge of how to take your business to the next level.  We hope Read More

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