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Mark Shepherd
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Chat Operators – On the Frontlines of Live Chat

If you have been considering incorporating live chat on your site to help with lead-intake, client-conversion, and customer service, you are likely wondering about one of the essential elements of the service: the chat operators. How do they know what to say, especially given the various questions that visitors will ask? In order for a […]

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Program Designed to Improve Consumers’ Online Experience

Late last year Google announced that it will block desktop pop-up ads starting February 15th to conform to the Better Ads Experience Program (BEAP). This program strives to improve consumers’ online ad experience by pushing for the elimination of the most disruptive ads. While live chat is not an advertisement, it functions like a pop-up. […]

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How Does Ngage Live Chat Work?

Offering your website visitors the ability to engage in a live chat set you apart from the competition. It helps reduce your website bounce rates, improve your conversion rate and offers visitors to your site immediate service 24/7/365. Live chat is a simple addition to your site that can double the number of leads you get […]

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Best Practices for Screening Potential Clients for your Law Firm

The process of obtaining clients can be a source of stress for many lawyers, especially for small firms or firms that are just starting out. While it pains many lawyers to turn away business, it is important to properly pre-screen clients to avoid the headaches that come with clients who are not a good fit […]

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