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Combine Live Chat and Phone Calls to Increase Leads

Turning prospects into clients is probably the most important job performed at your firm. Unfortunately, attorneys often overlook the importance of their conversion techniques or may not even know what they should do to convert leads. This article takes a look at two popular methods of intake, live chat services, and phone calls. Live Chat Read More

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Information a Firm Receives From a Live Chat

One way law firms can provide incredible service and increase client satisfaction is the ability to live chat right from their website. Live chat software, which is installed right on your website, connects potential clients with a real person who can answer their questions and provide them with information, even when the office is closed Read More

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Ngage Prospects with Facebook Messenger Integration

If your business has a dedicated Facebook page, you can leverage Facebook Messenger for lead generation. Ngage integrates with your website and Facebook to help you generate new clients from several sources online.  How to Generate Leads with Facebook Messenger  Facebook visitors can now interact with Ngage chat operators without clicking out to your website. Read More

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What You Need to Know About Google Screened

Google has introduced a new way of displaying ads called “Google Screened” that aims to drive more credibility to the ad itself. Previously, virtually anything could be advertised. The ad may or may not be relevant to the visitor’s search, and it was placed at the very top of the search results. Essentially, if you Read More

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Difficulty Setting Up Google Analytics?

Need to troubleshoot your live chat/Google Analytics connection?  This video can help you diagnose and resolve issues related to Ngage events and the goals setup.  

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Fill in the Missing Information Gap

A chat lead with missing data is frustrating to all of us. With Ngage’s Private Eye, we complete the details so you don’t have to – searching the internet for publicly available information about your chat visitor and filling in the gaps so you have a stronger profile of your potential client.* If the chat Read More

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People Need a Human Touch Now More Than Ever

Working remotely and living in isolation has been eye-opening for people across the globe. Humans need interaction with others to gather information, confirm decisions and well, be human. Live chat has proven to be an invaluable tool for engaging with website visitors.  For businesses seeking to connect with prospective customers, clients, or patients, live chat  Read More

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Ngage Live Chat on Mobile

Curious about live chat display on a mobile device?

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Ngage Best Practice Tip: Converting Relevant Leads

Ngage’s standard approach is to convert every visitor into an opportunity, and let your business make the final call on whether or not you can help the individual. This is the optimal approach to acquiring as many opportunities (and clients) as possible. If you notice certain types of visitors consistently use live chat, but are never Read More

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Ngage Best Practice Tip: Increasing Chat Volume

You most likely use a wide range of tactics to bring in new clients, such as search engine optimization (SEO), pay-per-click advertising (PPC) and social media, as well as traditional forms of advertising (TV, radio, billboards and print ads). All of these things can be aimed at driving more people to your website. Live chat Read More

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