Your Ngage Live Chat account now includes the Client Performance Report, a way to discover and assess how well your live chat has been performing.
The Ngage Client Performance Report provides you with a dashboard view of the most recent month’s activity on your web properties, helping you observe trends in terms of overall performance, chat lead conversion and website visitor traffic so you can make informed marketing decisions.
With this new tool, you can:
This report allows you to take a step back and observe trends and day-to-day performance of your live chat investment. You can even see if a team member might require additional training to contribute to overall chat success.
The Ngage Client Performance Report is available to anyone at your business who receives the monthly billing statement.
Need to add additional users or have questions about other Ngage Live Chat features? Just reach out to us at [email protected] or contact your Account Representative.
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