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Gain Insight More Easily: Introducing the Ngage Client Performance Report

Your Ngage Live Chat account now includes the Client Performance Report, a way to discover and assess how well your live chat has been performing.

The Ngage Client Performance Report provides you with a dashboard view of the most recent month’s activity on your web properties,  helping you observe trends in terms of overall performance, chat lead conversion and website visitor traffic so you can make informed marketing decisions.

With this new tool, you can:

  • Observe your most recent month’s live chat activity and compare to prior months
  • See the types of devices from which your visitors are chatting (mobile, desktop or tablet)
  • View the success rate of transferred calls from your account’s live transfer or instant call-back features
  •  Identify the referring URLs (the websites your visitor used to find you) that led to the most chat leads, as well as the pages your website visitors were on when they engaged in a live chat 

This report allows you to take a step back and observe trends and day-to-day performance of your live chat investment. You can even see if a team member might require additional training to contribute to overall chat success. 

The Ngage Client Performance Report is available to anyone at your business who receives the monthly billing statement. 

Need to add additional users or have questions about other Ngage Live Chat features? Just reach out to us at [email protected] or contact your Account Representative.

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