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The Benefits of Utilizing Spanish-Speaking Live Chat on Your Website

It is no secret that the US Hispanic population is growing at a rapid pace.  According to the 2010 Census report, the US Hispanic community grew by 43% in the last 10 years.  During this period, the Hispanic population topped 50 million for the first time, or roughly 1 out of every 6 Americans.

Over the past 18 months, these statistics have been discussed within Ngage / Cloud 8 Sixteen.  We have wondered how to make our clients more accessible to the Spanish speaking community.  Given that analysts predict that Hispanics could account for 1/3rd of the US population by 2050 – we concluded that it was critical to provide a live chat solution in Spanish.

Ngage is proud to offer its Live Chat feature in Spanish.  This means that if you have a website in Spanish, the Ngage Live Chat window will also display in Spanish.  It’s that simple.  If you have multiple sites, there are no extra charges after each site’s installation fee.  You will still only pay for the individual client leads that meet the criteria for legitimacy.

The operators who monitor the website are fluent in Spanish and will therefore better interact with your potential clients.  This is not a translation tool.  The operator will write intelligently using proper Spanish grammar. Your website’s visitors will not receive responses in the broken Spanish that you may find with translation software, which would in turn reflect poorly on your business or practice. These are actual Spanish-speaking operators, providing, yet again, another way to convert virtual eyes into real life clients.

If you would like to discuss this with an account rep at Ngage please contact us at 800.267.1704 (or chat with us and provide the best time for us to call).

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