The Difference Between Novices and Experts

How do you know if you’ve reached expert status?
It can be as simple as looking at the kind of feedback you are most likely to seek out and respond to.

According to a recent study from the Journal of Consumer Research, they found that the transition from novice to expert happens when we begin focusing on negative feedback.

The study suggests that when people are new at something, in an effort to stay committed, they seek positive feedback (e.g., “good job!”). On the other hand, experts are more focused on making progress and therefore look for and respond to negative feedback (e.g., what’s going wrong?).

So, whether you make your living as a personal injury attorney, lasik surgeon or live chat operator, if you find yourself looking more closely for negative feedback like how you can improve, then consider that a good sign, you may be an Expert.

Ready to get started with Ngage Live Chat? Contact us today at (877) 912-8668 to talk to a representative.