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Ngage Live Chat: A Decade of Experience and Refinement

Our goal is unchanged: we exist to convert clicks into clients.

Ngage Live Chat was founded in 2008. We initially launched Ngage on a single client website, knowing
very little at the time about how live chat might work. Our goal was simply to help increase conversion rates and
generate more leads … and, of course, to refine our product.

Since those early days, we have handled more than 6 million chats and have learned what works and what
doesn’t. As a result of continuous improvements, our clients have received more leads from their websites and Ngage
has experienced tremendous growth. The feedback we receive from clients confirms that Ngage Live Chat delivers

If you are looking for an edge in your digital marketing, and a way to increase conversion rates on
your website, test out Ngage Live Chat today.

Our Management Team

Mark Shepherd

Mark Shepherd is the President of Ngage and is responsible for the growth of new
business, as well as making sure all of our clients get the most out of their live chat service. Mark has helped thousands of law firms and businesses convert more of their web visitors into potential clients. Mark received his undergraduate degree from Baylor University, where he majored in business management. Immediately after, he received an MBA with an emphasis in marketing. While in school, Mark competed on the men’s basketball team. He walked on as a freshman, earned a scholarship as a sophomore, and was team captain as a senior. Mark led the Bears from one of the worst scandals in NCAA history to Baylor’s first NCAA tournament appearance in 20 years.

“I encourage everyone around me, coworkers and business partners, to compete every single day.”

When not at work, Mark spends his free time enjoying the city of Austin. He likes spending time on the lake, seeing live music, and eating Tex-Mex. He also loves fishing and playing sports.

Alex Hambrick
Vice President
Aaron Dillon
Vice President of Operations
Erik Pyykonen
Director of Ngage
Amanda Bogner
Sales Manager
Kendra Downing
Operations Manager
Allison “Lou” Brawley
Product Manager
Jared North
Director of Chat Operations
Robert Pearson
Sales Retention Manager

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