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GDPR

What is GDPR?

The General Data Protection Regulation (“GDPR”) is a regulation published by the countries in the European Union which place additional requirements on websites that process personal data. Generally, websites need to tell people how their information could be used. Additionally, websites would need a legal basis for processing personal data. One such legal basis is a person’s consent, which a website must obtain before processing the visitor’s personal data.

 

What is Ngage Live Chat doing for GDPR?

Consent

Ngage Live Chat will require international visitors to accept GDPR terms before they can proceed with a chat conversation on client websites.

Privacy Policy

We have also updated our Privacy Policy and Cookie Policy. Here are some highlights of what has changed:

• We’ve updated and restructured some sections to make it easier for you to understand the information that we collect and how we use that information.
• We’ve made updates to our Privacy Policy taking into account the GDPR.
• We’ve updated our Privacy Contact Form to enable residents of the European Union to exercise their rights under the GDPR.

Data Security

We have implemented technical and organizational measures to ensure data and privacy protection.

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