Search Site
FAQs – Clients
What qualifies as a “legitimate” chat?
  • It must include contact information — name, phone/email.
  • It must fall within the practice areas listed on your site.
  • It must include a short summary of their situation.
  • It must be within your geographic area.
How do I request credit for a non-relevant/not legitimate chat?
Why am I getting chats that aren’t relevant to my practice areas?
Why do some chats say “NO FEE” or “NO CHARGE” in the summary?
Can I customize my script or request that the operators ask certain questions?
How will I get billed?
How should my team read and interpret the chat transcripts?
When do these chats take place and when will I receive them?
When should I follow up with these chats?

Contact us

Quick Contact Form

Discover what Live Chat offers
  • Type of Business?
  • By clicking the "Submit" button, you agree to the Terms of Use and Privacy Policy, and to the use of cookies described therein, and you also consent to the collection, storage, and processing of your data in the United States where the level of data protection may be different from those in your country.

The information provided on this site is not legal advice, does not constitute a lawyer referral service, and no attorney-client or confidential relationship is or should be formed by the use of this site. The attorney listings on the site are paid attorney advertisements. Your access of/to and use of this site is subject to additional Supplemental Terms.