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FAQs – Clients
What qualifies as a “legitimate” chat?
  • It must include contact information — name, phone/email.
  • It must fall within the practice areas listed on your site.
  • It must include a short summary of their situation.
  • It must be within your geographic area.
How do I request credit for a non-relevant/not legitimate chat?
Why am I getting chats that aren’t relevant to my practice areas?
Why do some chats say “NO FEE” or “NO CHARGE” in the summary?
Can I customize my script or request that the operators ask certain questions?
How will I get billed?
How should my team read and interpret the chat transcripts?
When do these chats take place and when will I receive them?
When should I follow up with these chats?

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