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FAQs – Clients

Current Clients Frequently Asked Questions

How do I add Ngage Live Chat to my site?

When a client signs up for Ngage Live Chat, we generate a piece of javascript code specifically for that client’s site. This code is unique and is tied to the client’s custom live chat graphics, client information, and information for the operators, all of which will be coordinated in advance with your account manager.

Copy the code and paste it into the HTML of a website component common to all the site’s pages such as the footer.

Once the code is added, the chat will be live and the Ngage operators will be ready to go. The first elements that will appear are two chat buttons that will automatically be positioned to drive the best results.

In addition to the chat buttons, a visitor will be presented with an invitation to chat after 15 seconds when they scroll down the page.

What qualifies as a “legitimate” chat?
How do I request credit for a non-relevant/not legitimate chat?
Why am I getting chats that aren’t relevant to my practice areas?
Why do some chats say “NO FEE” or “NO CHARGE” in the summary?
Can I customize my script or request that the operators ask certain questions?
How will I get billed?
How should my team read and interpret the chat transcripts?
When do these chats take place and when will I receive them?
How can I track chat events and conversions?
When should I follow up with these chats?

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