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Criminal Defense

Ngage Live Chat offers you quality leads and unparalleled service, helping you grow your Criminal Defense firm. In fact, a poll from 12 different Criminal Defense law firms indicated that it took, on average, 4.4 legitimate live chat conversations in order to sign up their first client with Ngage.

“Ngage Live Chat has been a game changer for our firm. We get great leads that have turned into retained clients for us. The software is easy to use for the entire staff and we have had amazing support from our Ngage team.” - Rosenthal & Wadas, PLLC

As a criminal defense firm, you interact with prospects who are not only unfamiliar with the criminal justice system, but who also are in need of a criminal defense attorney to assist them. They often are embarrassed, seeking to understand how the criminal justice process works and what they can expect as they work with the system for a favorable outcome.

Studies show that the majority of crimes occur at night and on the weekends. The need to locate a criminal defense firm is 24/7 and visitors to your website are looking for immediate answers. Live chat can help put potential clients at ease and provide a carefully structured, well-handled interaction that builds trust.

Ngage Live Chat makes a representative available at all hours of the day, especially on weekends. Our operators respond immediately, offering empathy and making the visitor the focus of the conversation by asking open-ended questions and establishing your firm as a helpful resource to the visitor. They assist with the intake process and help your potential client – and your firm – determine if there is a good fit. Ngage’s operators then pass the information along to your firm so your team can quickly determine the urgency of the inquiry and take appropriate action to make contact with the client.

While the situation will still require a true consultation to fully understand the client’s situation, making initial contact through live chat can build credibility and trust before you ever meet in person.

Why Choose Ngage


In a crowded online marketplace, you need your firm to be noticed and stay in front of prospective clients. Earning trust and taking action to attract and capture new clients requires proven processes and support to help you keep pace with demand. Ngage Live Chat differentiates you from your competitors – we help you give potential clients immediate, personal attention 24/7/365 with live, trained operators that are available when your website visitors have questions. By implementing live chat, you’ll create an interactive and engaging online experience that gives your prospects personal attention at their convenience.

We invite you to make Ngage Live Chat a part of your business growth strategy.

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