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Stay Connected with Clients While Staying In

Live Chat helps you stay connected during the Covid-19 Pandemic Savvy practitioners know that fast response times are critical to retaining new clients. Research proves that conversion time drops off exponentially during the first five minutes after a lead comes in. During the midst of the current coronavirus pandemic, legal consumers need the reassurance of Read More

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Ngage Best Practice Tip: The Importance of Response Time

According to a recent Martindale-Avvo study, 54% of consumers stated slow response time to their inquiry was the number one reason they bypassed one attorney and hired another. In the blog post “Why Lead Response Time Matters” by Ngage Live’s Mark Shepherd, we highlight some best practices and explain how even a small delay of Read More

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Ngage Best Practice Tip: Increasing Chat Volume

You most likely use a wide range of tactics to bring in new clients, such as search engine optimization (SEO), pay-per-click advertising (PPC) and social media, as well as traditional forms of advertising (TV, radio, billboards and print ads). All of these things can be aimed at driving more people to your website. Live chat Read More

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How Live Chat Can Work For You

A chat with Roberto Berni of Ngage Live Chat You call an 800 number looking for customer service. Instead, you’re greeted with a computer-generated voice menu and a perplexing list of options…none of which are exactly what you need. This familiar story of phone trees and robotic operators has moved beyond telephonic communication to the Read More

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Account Information When You Need It: Introducing Ngage’s Self-Service Portal

Have you wanted a place where you can view all of your basic Ngage Live Chat account settings in one place? Introducing the new Self-Service Portal, where you can see everything from your registered websites to email recipients and even billing information.  To access the Self-Service Portal, navigate to selfservice.ngagelive.com and select the “General Information” tab Read More

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Association of Entrepreneurial Attorneys Conference

Join Ngage Live Chat at the AEA on March 12, 2020 Ngage Live Chat is proud to be attending the upcoming Martindale-Avvo and Association of Entrepreneurial Attorneys conference “Marketing Home Run,” being be held on March 12, 2020, at Georgia’s SunTrust Park, home of the Atlanta Braves. Ngage’s Mark Shepherd will be part of a Read More

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ABA Techshow

Visit Ngage Live Chat at the ABA Techshow, February 26-29, 2020 Ngage Live Chat is excited to be joining fellow technology solutions providers at the ABA Techshow in Chicago, Illinois, from February 26 to 28, 2020. This is your opportunity to learn about some of the most cutting-edge technology solutions in the legal profession today, Read More

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Update: Ngage Text-to-Chat Feature

Did you know that Ngage can handle text messages 24/7 from a business’s own website?  Known as the Ngage text-to-chat feature, this option helps visitors reach your firm directly from their mobile devices. However, if you are currently running a Google AdWords campaign, Google will be discontinuing the “message extension” feature on their pay-per-click ads.  Read More

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National Trial Lawyers Summit

Ngage Live Chat will be attending the National Trial Lawyers Summit  (January 19-22, 2020) Ngage Live Chat is excited to announce its participation in the National Trial Lawyers Summit at Loews Miami Beach Hotel, January 19 to 22, 2020. At the summit, civil plaintiff and criminal defense attorneys will have the opportunity to network, skill-build, Read More

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Gain Insight More Easily: Introducing the Ngage Client Performance Report

Your Ngage Live Chat account now includes the Client Performance Report, a way to discover and assess how well your live chat has been performing. The Ngage Client Performance Report provides you with a dashboard view of the most recent month’s activity on your web properties,  helping you observe trends in terms of overall performance, Read More

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