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Ngage Prospects with Facebook Messenger Integration

If your business has a dedicated Facebook page, you can leverage Facebook Messenger for lead generation. Ngage integrates with your website and Facebook to help you generate new clients from several sources online.  How to Generate Leads with Facebook Messenger  Facebook visitors can now interact with Ngage chat operators without clicking out to your website. Read More

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What You Need to Know About Google Screened

Google has introduced a new way of displaying ads called “Google Screened” that aims to drive more credibility to the ad itself. Previously, virtually anything could be advertised. The ad may or may not be relevant to the visitor’s search, and it was placed at the very top of the search results. Essentially, if you Read More

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Difficulty Setting Up Google Analytics?

Need to troubleshoot your live chat/Google Analytics connection?  This video can help you diagnose and resolve issues related to Ngage events and the goals setup.  

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Behind the Scenes of Ngage Chat Summaries

At the end of each live chat conversation, Ngage sends a summary to the client.  Before our operators hit “send” on the summary, the chat undergoes a number of steps to make sure that you can efficiently review and respond.   Each chat is categorized. The categorization displays at the top of the summary and also Read More

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Fill in the Missing Information Gap

A chat lead with missing data is frustrating to all of us. With Ngage’s Private Eye, we complete the details so you don’t have to – searching the internet for publicly available information about your chat visitor and filling in the gaps so you have a stronger profile of your potential client.* If the chat Read More

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People Need a Human Touch Now More Than Ever

Working remotely and living in isolation has been eye-opening for people across the globe. Humans need interaction with others to gather information, confirm decisions and well, be human. Live chat has proven to be an invaluable tool for engaging with website visitors.  For businesses seeking to connect with prospective customers, clients, or patients, live chat  Read More

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How Secure is Ngage Live Chat?

As businesses consider adding Ngage live chat to their websites, we are frequently asked “How do I know your chat is secure?” In particular, medical clients held accountable to the Health Insurance Portability and Accountability Act (HIPAA) need to confirm the protection of the information. Ngage Live Chat’s data is located in the United States Read More

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Ngage Live Chat on Mobile

Curious about live chat display on a mobile device?

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Ngage Best Practice Tip: Converting Relevant Leads

Ngage’s standard approach is to convert every visitor into an opportunity, and let your business make the final call on whether or not you can help the individual. This is the optimal approach to acquiring as many opportunities (and clients) as possible. If you notice certain types of visitors consistently use live chat, but are never Read More

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Stay Connected with Clients While Staying In

Live Chat helps you stay connected during the Covid-19 Pandemic   Savvy practitioners know that fast response times are critical to retaining new clients. Research proves that conversion time drops off exponentially during the first five minutes after a lead comes in. During the midst of the current coronavirus pandemic, legal consumers need the reassurance Read More

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