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Improve User Experience With Legal Live Chat

Savvy law firm owners understand that providing website visitors with a good experience can increase the number and quality of leads they receive. A well-structured and inviting site is what prospects expect when researching a firm or attorney. If conversions are important to you, incorporating live chat can significantly enhance your visitor’s experience and, hopefully, Read More

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Information a Firm Receives From a Live Chat

One way law firms can provide incredible service and increase client satisfaction is the ability to live chat right from their website. Live chat software, which is installed right on your website, connects potential clients with a real person who can answer their questions and provide them with information, even when the office is closed Read More

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How to Ngage Clients With Instant Callback

You don’t want to miss an opportunity to connect with a potential client. Our Ngage Live Chat operators make sure your firm is available no matter the time or day, but nothing beats the personal touch you or your associates provide. With the Ngage Instant Callback feature, you will immediately be connected with visitors who Read More

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Ngage Prospects with Facebook Messenger Integration

If your business has a dedicated Facebook page, you can leverage Facebook Messenger for lead generation. Ngage integrates with your website and Facebook to help you generate new clients from several sources online.  How to Generate Leads with Facebook Messenger  Facebook visitors can now interact with Ngage chat operators without clicking out to your website. Read More

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What You Need to Know About Google Screened

Google has introduced a new way of displaying ads called “Google Screened” that aims to drive more credibility to the ad itself. Previously, virtually anything could be advertised. The ad may or may not be relevant to the visitor’s search, and it was placed at the very top of the search results. Essentially, if you Read More

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Difficulty Setting Up Google Analytics?

Need to troubleshoot your live chat/Google Analytics connection?  This video can help you diagnose and resolve issues related to Ngage events and the goals setup.  

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Behind the Scenes of Ngage Chat Summaries

At the end of each live chat conversation, Ngage sends a summary to the client.  Before our operators hit “send” on the summary, the chat undergoes a number of steps to make sure that you can efficiently review and respond.   Each chat is categorized. The categorization displays at the top of the summary and also Read More

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Fill in the Missing Information Gap

A chat lead with missing data is frustrating to all of us. With Ngage’s Private Eye, we complete the details so you don’t have to – searching the internet for publicly available information about your chat visitor and filling in the gaps so you have a stronger profile of your potential client.* If the chat Read More

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People Need a Human Touch Now More Than Ever

Working remotely and living in isolation has been eye-opening for people across the globe. Humans need interaction with others to gather information, confirm decisions and well, be human. Live chat has proven to be an invaluable tool for engaging with website visitors.  For businesses seeking to connect with prospective customers, clients, or patients, live chat  Read More

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How Secure is Ngage Live Chat?

As businesses consider adding Ngage live chat to their websites, we are frequently asked “How do I know your chat is secure?” In particular, medical clients held accountable to the Health Insurance Portability and Accountability Act (HIPAA) need to confirm the protection of the information. Ngage Live Chat’s data is located in the United States Read More

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