At the end of each live chat conversation, Ngage sends a summary to the client. Before our operators hit “send” on the summary, the chat undergoes a number of steps to make sure that you can efficiently review and respond.
The categorizations help drive other features too, such as instant callback, where the client may have requested that Ngage only offer phone transfers to MVA chats.
Both the categorization and summary deliver the information you need to quickly reply to your site’s visitor if it appears to be a promising opportunity. In particular, many clients find the summary the perfect tool to assess an opportunity before they spend time on the phone with a person that clearly is not prepared to hire them.
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