We tried Podium which is a bot and literally got NO web chats. So we came back to human operators and Ngage, which converts much better for us.
Randall Sevenish – Sevenish Law Firm
My experience with Ngage was and has been incredible. The set-up process was seamless. The customer service is
awesome. The leads that have come in have turned into conversions probably threefold. I would never go back to
Chris Hudson – Chris Hudson Law Group
Ngage has performed as advertised. Candidly, it has exceeded my expectations. The timeliness of the notices of
contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have
exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy
to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move
to compare other providers, but have chosen to stay with Ngage. I highly recommend.
Neil Sader – The Sader Law Firm
To be frank, the ROI is better with Ngage. Our staff's time is too valuable to be spent monitoring chat, and our
leads noticeably jumped when we switched back to Ngage. Any chat can be a high value case and Ngage is the best
and converting chats into contacts for our firm.
Jacquelin Finz – Finz & Finz, a National Law Firm
We have used Ngage for several years and are extremely satisfied with both the chat service and the customer
service. Ngage has increased the conversion rate for both our website and our cases.
Jeffrey Nadrich, Nadrich & Cohen, LLP
I am extremely pleased with Ngage. From the initial sales explanation, to billing, to customer support and
operator attention to my potential clients, it has all met and exceeded my expectations. I highly recommend this
service for any business.
Matthew R. Nahrgang - Principal, Nahrgang & Associates, P.C.
"I just wanted to check in with you and let you know that everything is going wonderfully with your company and
services. We are always pleased with the chat transcript and the person handling the chat. Your people are
obviously very well trained. I wanted to pass this along because I feel there are so few times that people
actually get to hear the positive in their field. Thank you for all of your help and input. I hope that you have
a wonderful weekend!
Heidi Boyd - Marketing Director, Attorney Dean Boyd
"Working in legal marketing field for over 25 years I have pretty much seen it all. From the yellow pages to the
emergence of TV, from direct mail to the internet. It seems every three or four years there is a new medium for
law firms to consider in their media mix.
One of the more effective platforms for law firms of all sizes is the services offered by Ngage. I currently
have six clients using their service and Ngage consistently delivers strong internet leads that result in solid
new cases. It is a good service and the ROI is strong.
I do have one client that is always looking for a better deal, and a lower price. And if you look, you can find
a company or two that will price similar service, lower. Well, long story short, after about 4 months of the new
service, new leads had all but dried up and new clients were gone. Client did not even want to talk to me about
it... he sent me an email and asked "can we can get back with Ngage?" We were welcomed back like a wayward child
that had come home. Call me for details."
Michael Sumner, President - Sumner Group
"I love your company because you are an ally and not just a vendor. Other vendors that we work with, we talk
with, get our bill and we pay. It has always felt like you and your company have taken a personal interest in
our company and helping us to become the best law firm possible."
Phil Harding, Principal - Harding & Associates
"I have had the pleasure to work with Amie Portis and Ngage for over three years now. After starting with Ngage
on one of our firm's websites, we now employ this indispensable chat service on three separate legal websites.
Attorneys have many choices when it comes to selecting "live chat" vendors. Bottom line -- you get what you pay
for. If you want potential clients to convert into signed clients, offer them a professional quality "chat
service" like Ngage. You will not be disappointed."
Troy Rosasco, Senior Partner - Turley, Redmond, Rosasco & Rosasco, LLP
"We have yet to have one client who has implemented the Ngage software who didn't see an increase in the number
of leads generated by their website. We highly recommend Ngage services to our clients."
Consultwebs.com - Law Firm Marketing
"It is going great. I think we got 3-4 signed cases and several other prospects. Very happy so far."
Michael T. Gibson P.A.
"I love working with Ngage! You have been a real asset to my practice."
John Fisher -- Mainetti & Mainetti
"Ngage works, it’s that simple. It is by far one of the best investments we have made in 2011 and we are very
pleased with the results so far. The support team is also very strong. Backed by Chris Corbett and others, if we
ever had a question or concern, it was immediately handled with speed, quality, and more importantly with a
solution. Thanks to Chris and Ngage for such a great product."
Joe Morales, Director Of Marketing -- Zachar Law Firm, P.C.
"Our law firm has been using NGage for the past year. It is simply an incredible service for our firm's
clients! The ability for NGage personnel to meet the immediate need of a potential customer for instant
communication has brought us a dramatic increase in business. NGage is always fair with our billings and stays
involved with our site and our needs. I wish I had known of them years ago!"
Scott Kramer, Firm Administrator -- Jupiter Legal Advocates
Ngage provides a new -- and powerful -- route to be contacted by potential clients. It’s worth every penny.
Matthew S. Harman -- Harman Law LLC
The people that I get ahold of that are in my practice area, I get a higher percentage of them coming in to the
office. It's well worth the price per lead.
Michael L. Holland -- The Holland Law Firm
"I LOVE your company, man. If you ever need me to write a testimonial or be a reference, please let me know."
Rocky Slaughter -- Reiner, Slaughter & Frankel LLP Law Offices
"Although I can't say for sure which visitors to my site may have otherwise clicked through without Ngage, my
clear sense is that I'm retaining a significantly higher number of contacts than I would without the live chat
Pete Leehey – The Biker Lawyers
"Your customer service did an excellent job to help us create a custom chat solution that looks and feels like
part of our site instead of an off-the-shelf add-on. From day one, Ngage has been a valuable addition to our
existing customer service program. We have seen a significant ROI and we highly recommend Ngage to anyone
running a website."
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