“I fell down the stairs in the warehouse.”

Employees who suffer an on-the-job injury or illness may be entitled to workers’ compensation, and those who are covered may even receive partial pay for the time they are out of work, compensation for medical bills and more. And while most employees are aware they can file for workers’ comp benefits, they may have other questions about eligibility, conditions covered under workers’ comp and any recourse available to them if their claim is denied.

Adding live chat to your website can be a helpful resource, not only for your prospects but also for you. Live chat’s interaction engages the visitor, puts them at ease and assists with one of your most daunting, but necessary, challenges with workers’ compensation cases: intake.

Live chat can also be instrumental in converting website visitors to leads - firms specializing in workers’ compensation law are all statistically more likely to convert prospects to leads through live chat. While visitors can reach your website at all hours of the day, peak visitor-to-lead conversion occurs during the middle of your work day, when your firm is busiest. In fact, 55% of live chats occur during office hours. Our live chat operators take this into consideration and assess the urgency of the situation, passing chat information along to your intake team so they may make immediate outreach and convert the lead into a client for your firm.

A poll from 2 different Workers’ Compensation Law Firms indicated that it took, on average, 4.0 legitimate live chat conversations in order to sign up their first client with Ngage.