Live operators engage your website visitors 24/7
Employees who suffer an on-the-job injury or illness may be entitled to workers’ compensation, and those who are covered may even receive partial pay for the time they are out of work, compensation for medical bills and more. And while most employees are aware they can file for workers’ comp benefits, they may have other questions about eligibility, conditions covered under workers’ comp and any recourse available to them if their claim is denied.
Adding live chat to your website can be a helpful resource, not only for your prospects but also for you. Live chat’s interaction engages the visitor, puts them at ease and assists with one of your most daunting, but necessary, challenges with workers’ compensation cases: intake.
A poll of workers compensation law firms indicated it took, on average, 3.0 legitimate live chat conversations for them to sign their first client with Ngage.
Live chat can also be instrumental in converting website visitors to leads – firms specializing in workers’ compensation law are all statistically more likely to convert prospects to leads through live chat.
While visitors can reach your website at all hours of the day, peak visitor-to-lead conversion occurs during the middle of your work day, when your firm is busiest. In fact, 55% of live chats occur during office hours. Our live chat operators take this into consideration and assess the urgency of the situation, passing chat information along to your intake team so they may make immediate outreach and convert the lead into a client for your firm.
In a crowded online marketplace, you need your firm to be noticed and stay in front of prospective clients. Earning trust and taking action to attract and capture new clients requires proven processes and support to help you keep pace with demand. Ngage Live Chat differentiates you from your competitors – we help you give potential clients immediate, personal attention 24/7/365 with live, trained operators that are available when your website visitors have questions. By implementing live chat, you’ll create an interactive and engaging online experience that gives your prospects personal attention at their convenience.
We invite you to make Ngage Live Chat a part of your business growth strategy.
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