Employees who suffer an on-the-job injury or illness may be entitled to workers’ compensation, and those who are covered may even receive partial pay for the time they are out of work, compensation for medical bills and more. And while most employees are aware they can file for workers’ comp benefits, they may have other questions about eligibility, conditions covered under workers’ comp and any recourse available to them if their claim is denied.

Adding live chat to your website can be a helpful resource, not only for your prospects but also for you. Live chat’s interaction engages the visitor, puts them at ease and assists with one of your most daunting, but necessary, challenges with workers’ compensation cases: intake.

A poll of workers compensation law firms indicated it took, on average, 3.0 legitimate live chat conversations for them to sign their first client with Ngage.