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Ngage Live Chat Reviews

By Joseph Maus of Maus Law Firm –

We have used Ngage for about three years now. The great thing about the service is that it captures and engages potential clients when you are not able to. Our clients call at all hours of the day and even times when you’re not expecting calls, like when our office is closed. Ngage calls you directly to connect you with the caller, and send you a summary of the call with all contact information and call details. We highly recommend Ngage.

By Chris Davis

Our firm uses Ngage and we landed a case that netted $4.1 million through their software. They have always been responsive and seem to have a leg up on their competitors with respect to conversion data. I recommend them highly.

By Ray Richter

I have used two other chat providers in the past. Ngage converts at several times the percent of the others, and there is no *issue* about crediting back unsubstantiated leads. It has been a delight to work with Ngage. In fact, I would rather you don’t do business with them because then I have the advantage. Kidding. They are really good. Contact them.

By Cheney Winslow – 2 years ago

I added the Ngage service to our homepage and got two inquiries in the first hour. We recommend them to all of our clients. The conversion rate for those that use the service is hands down a greater percentage than for those who do not subscribe. Their customer service is great and the quality of the actual chats is very attentive.

By Steve Harrelson – 1 year ago

This is a fantastic service that has really helped my business. Proud customer.

By Hayden Briggle – 1 year ago

Mark Shepherd and his team at Ngage are dedicated to their clients and I would highly recommend to anyone. They truly care about serving their clients’ needs and their product has been immensely helpful to our practice.

By John Colvin – 1 year ago

Mark with Ngage has helped my solo law office tremendously in maintaining efficiency while competing with large “mill firms” with their cubicle call centers and armies of operators. I have been impressed by Mark’s personal involvement with my account and his efforts to make sure that Ngage is delivering leads and helping with the ultimate goal of conversion.

By Gary Jackson – 1 year ago

I am very satisfied with the Ngage Live Chat service. I have converted leads to clients in all but one contact. The operators are well trained based on the transcripts of the conversations and do a good job getting contact information from each caller. Mark Shepherd is very accessible to answer all my questions. I can recommend them very highly as an excellent add on to any existing website.

By Philip Franckel, Esq. – 1 year ago

I just started using Ngage. Installing the code on my website was extremely easy. I just received two leads and I’m thrilled with the service. The chat was handled extremely well and a report was instantly emailed to me. One lead was from another state and there was a serious injury but I didn’t think it was a good case. Since it was from another state, I just clicked on a link at the bottom of the emailed report that says “Click here to request a no fee”. It was that easy. The other lead was a good case in my area which I received on Sunday. I called the lead and signed up the case that day. I can’t remember when I was happier to pay money. Philip L. Franckel, Esq. 1-800-HURT-911

By Harry Steven Ellman – 1 year ago

I recently engaged and Ngage for my chat availability. Having read several transcripts, I am very impressed by the employees of Ngage who answer the questions online. I found their conversations to be very professional and engaging. Pun intended.

By Phil Harding – 1 year ago

I have been with Ngage for….I can’t tell you how long since it has been the perfect synergy. I know we have been with Ngage for at least 5 years. These guys are the absolute best. They are responsive, their chat transcripts are correct and arrive within seconds. Potential clients love that we have this service. I know there are other companies out there that offer the same service, but once you go with Ngage you will never look back.

By Adam Russell – January, 2017

What sets Ngage apart from the competitors is that the feature plugs right into my existing website. At first I was concerned about the bounce rate- a metric for looking at how long visitors stayed on my site. But after trying it for a month I found that the bounce rate on my site actually improved.

By Mike Turajczyk – January, 2017

The live chat feature is a very valuable marketing tool and I recommend it to my clients. Ngage will help you interact with people who visit your website. If you are able to follow up, answer questions, and show that you have what they need – they will be much more likely to become your customers. With no name and no phone number you can only hope they’ll call you… I suggest YOU take control of this communication by utilizing the potential of this great marketing tool. Keep in mind that you’ll need to have a system in place for prompt follow up and a carefully designed marketing “funnel” to educate your prospects and convert them into your customers. Work smart and work hard to exceed their expectations along the way and they will become your raving fans!

By Sam Scoville – February, 2017

My law firm has been using Ngage for several months now and we have found it to be a good value. In addition to providing a good product, I have found their customer service to be excellent. I recommend Ngage for any business looking to add a live chat feature to their website.

By David Anderson – April, 2017

I am more than pleased with the chat feature. In the first two weeks of using Ngage I landed two clients.

By Deborah Nelson of Nelson Boyd, PLLC – April 2017

We’ve been working with Ngage for nearly five years, after meeting Mark Shepherd at a legal conference. You never really know what you’re going to get when you start a new program, but we’ve been favorably impressed. Ngage made it easy to add their service to our website and they’ve consistently delivered on everything they’ve promised. Their employees engage professionally and compassionately with people who contact us, they forward the transcript to us immediately, and they update us if there is something we need to know. Their bills are always correct and they’re very responsive when we contact them. Ngage has also integrated seamlessly with our other intake services so that we don’t miss a lead.

By Kenneth Akiri – July, 2017

Great team and awesome work environment! Loved visiting here!

By Maurice Davis – September, 2017

Excellent and professional company. They have really helped my business grow.

By James Murphy – October, 2017

I have been using Ngage’s chat service for over ten years. We have tried other competitors throughout the years, and really, no one matches the quality or customer service of Ngage. They are very reasonably priced, and reliable, which is very important for my law firm. Thank you guys for consistently staying at the top of your game for over a decade of service to my firm.

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