When bills become unmanageable – such as after divorce, illness or job loss – bankruptcy provides the filer with a potential safety net. No one wants to file for bankruptcy – many who know they need bankruptcy help have reservations about seeking legal assistance. And some may want to explore alternatives to filing Chapter 7 or Chapter 13 bankruptcy.
Their questions may run the gamut from “Can I settle my debts directly with my creditors?” and “Will credit counseling help me?” to “Which debts won’t be wiped out if I file?”, “What’s the difference between Chapter 7 and Chapter 13?” and “Are there specific rules about filing for bankruptcy in my state or county?” The inquiries are numerous, and it may be a challenge to retain and follow-up with all leads.
Ngage Live Chat can help. We understand how hard your team works to make your services available to those who need them most, and can assist with intake and data collection that helps both you and the client decide if the relationship will be a good fit. Our live chat operators enable a comforting environment where visitors can discuss sensitive information like bankruptcy without having to speak out loud. With live chat, your potential client can communicate with your office from anywhere without fear of judgment, providing a more satisfying and engaging client experience.
