Search Site
Menu
Ngage Live Chat Features
24hrs

24/7/365 chat

Our service is operational every hour of every day of the year.

profile

Live transfer

This real time feature allows us to transfer all chats to your phone line, so you can instantly connect with a potential client. And now, you can add multiple phone numbers and create a queue system to ensure calls always get picked up.

graph

Client Performance Report

The Ngage Client Performance Report provides you with a dashboard view of the most recent month's activity on your web properties, helping you observe trends in terms of overall performance, chat lead conversion and website visitor traffic so you can make informed marketing decisions.

profile

Self-Service Portal

Fully manage your Ngage Live Chat service at your convenience with the Self-Service Portal. Confirm or change Live Transfer and Call Back settings, adjust who in your business receives notifications, or simply view the features your business is using.

chat2

Text-to-chat

With Ngage’s “text us” option, visitors can reach your firm directly from mobile devices. Watch the video here.

idea2

CRM integration (intake)

Improve response time, better track your prospects, and become more efficient by automatically importing a visitor’s contact details into your firm’s database.

chat1

Spanish chat

Nuestros operadores altamente capacitados hablan español con fluidez. {Our highly trained operators speak fluent Spanish.}

time

Immediate delivery & text message notifications

Once our operators conduct a chat, information that we capture is immediately delivered to you (and anyone on your distribution list) via email. You can also elect to have Ngage notify you via SMS text message.

time
time

Request A Review From Your Chatters

Quickly and conveniently allow your chatters to submit a review to your Google Business or Yelp page.

idea2

Avvo and Lawyers.com Integration

Ngage Live Chat can be integrated into your profile on Lawyers.com and Avvo.com legal directories for additional lead opportunities.

graph

Improved conversion rate & ROI

Ngage makes your site dynamic and interactive, so you can double your conversion rate and maximize the return from your web presence.

chat1

Chat Summaries and Categorizations

Ngage summarizes and categorizes each chat conversation so your team can quickly determine the urgency of each live chat inquiry and take the appropriate action.

mobile

Instant callback

This feature will call your phone line as soon as the chat is completed and delivered. You also have the option to only receive certain calls based on selected key terms.

search

Private Eye

A chat lead with missing information is frustrating - Private Eye completes the details so you don't have to, searching for publicly available information about your chat visitor and filling in the gaps they left out. Watch the video here.

chat4

Facebook and Instagram messenger integration

Ngage live chat can integrate directly with the Facebook or Instagram messenger feature on your company’s Facebook or Instagram page.

ranking

Analytics integration

Track important Ngage numbers and data within Google Analytics or other platforms. Watch video here.

email1

Automated email/text functionality

Let a prospect know that you’ve received their chat inquiry and will contact them soon.

dollar-sign

Pay-for-performance pricing

You will only be charged for quality leads.

chat1

Consumer Assistance

Help every consumer who reaches out to you for legal advice, even if they're not in your practice area or geography, putting the consumer in touch with the right attorney for them while saving you money.

chat1

Facebook Ads Integration

Have Ngage chat operators respond to messages from your business's Facebook ads

chat1

Google Business Messages

Ngage Live Chat integrates directly with Google Business Messages so that your business is always ready to engage potential clients.

Contact us

Quick Contact Form

Discover what Live Chat offers
  • Type of Business?
  • By clicking the "Submit" button, you agree to the Terms of Use and Privacy Policy, and to the use of cookies described therein, and you also consent to the collection, storage, and processing of your data in the United States where the level of data protection may be different from those in your country.

The information provided on this site is not legal advice, does not constitute a lawyer referral service, and no attorney-client or confidential relationship is or should be formed by the use of this site. The attorney listings on the site are paid attorney advertisements. Your access of/to and use of this site is subject to additional Supplemental Terms.