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Home / Ngage Live Chat Features
Ngage Live Chat Features
Live transfer
This real time feature allows us to transfer all chats to your phone line, so you can instantly connect with a potential client. And now, you can add multiple phone numbers and create a queue system to ensure calls always get picked up.
Client Performance Report
The Ngage Client Performance Report provides you with a dashboard view of the most recent month's activity on your web properties, helping you observe trends in terms of overall performance, chat lead conversion and website visitor traffic so you can make informed marketing decisions.
Self-Service Portal
Fully manage your Ngage Live Chat service at your convenience with the Self-Service Portal. Confirm or change Live Transfer and Call Back settings, adjust who in your business receives notifications, or simply view the features your business is using.
Text-to-chat
With Ngage’s “text us” option, visitors can reach your firm directly from mobile devices. Watch the video here.
CRM integration (intake)
Improve response time, better track your prospects, and become more efficient by automatically importing a visitor’s contact details into your firm’s database.
Spanish chat
Nuestros operadores altamente capacitados hablan español con fluidez. {Our highly trained operators speak fluent Spanish.}
Immediate delivery & text message notifications
Once our operators conduct a chat, information that we capture is immediately delivered to you (and anyone on your distribution list) via email. You can also elect to have Ngage notify you via SMS text message.
Chat Directly on Google Ads
Having Live Chat on your ads allows potential clients to start chatting directly from an ad, without having to leave the page.
Request A Review From Your Chatters
Quickly and conveniently allow your chatters to submit a review to your Google Business or Yelp page.
Avvo and Lawyers.com Integration
Ngage Live Chat can be integrated into your profile on Lawyers.com and Avvo.com legal directories for additional lead opportunities.
Improved conversion rate & ROI
Ngage makes your site dynamic and interactive, so you can double your conversion rate and maximize the return from your web presence.
Chat Summaries and Categorizations
Ngage summarizes and categorizes each chat conversation so your team can quickly determine the urgency of each live chat inquiry and take the appropriate action.
Instant callback
This feature will call your phone line as soon as the chat is completed and delivered. You also have the option to only receive certain calls based on selected key terms.
Private Eye
A chat lead with missing information is frustrating - Private Eye completes the details so you don't have to, searching for publicly available information about your chat visitor and filling in the gaps they left out. Watch the video here.
Facebook and Instagram messenger integration
Ngage live chat can integrate directly with the Facebook or Instagram messenger feature on your company’s Facebook or Instagram page.
Analytics integration
Track important Ngage numbers and data within Google Analytics or other platforms. Watch video here.
Automated email/text functionality
Let a prospect know that you’ve received their chat inquiry and will contact them soon.
Pay-for-performance pricing
You will only be charged for quality leads.
Consumer Assistance
Help every consumer who reaches out to you for legal advice, even if they're not in your practice area or geography, putting the consumer in touch with the right attorney for them while saving you money.
Facebook Ads Integration
Have Ngage chat operators respond to messages from your business's Facebook ads
Google Business Messages
Ngage Live Chat integrates directly with Google Business Messages so that your business is always ready to engage potential clients.
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