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Live Transfer
  • Live transfer takes website conversion to the next level


    Leads never get cold when chat moves seamlessly to a phone call

    Learn how Ngage’s Live Transfer feature can put you in immediate contact with prospective clients just as their interest in your services peaks.
  • Transfer prospects from live chat to a voice call with your office


    At no additional cost, Ngage provides a live transfer service that allows your team to get on the phone with a prospect immediately, before they have a chance to go shopping elsewhere. Towards the end of a chat, the Ngage operator asks the prospect if they’d like to talk to someone at your office now. A “yes” puts things in motion:
    • Your firm automatically receives a call from Ngage
    • With the push of a button, we patch you through to the prospect
    • Simultaneously, Ngage forwards the chat transcript to bring your intake team up to speed

    By closing the time gap between chat and voice contact, Ngage Live Transfer helps you maximize your website’s potential for conversion.

  • Flexible hours to fit your busy practice


    With Ngage Live Transfer, you don’t have to be by the phone 24/7. You can:
    • Specify hours and days of operation
    • Specify different phone numbers for different times of the day
    • Receive an immediate email transcript

    But, if you can’t be sure you’ll answer all calls within the Live Transfer window, or if you’d like to screen calls according to keywords, Ngage Callback might be a better fit. Maximize your website conversion with Ngage Live Transfer.

    To make the most out of your chat opportunities and strike while the iron is hot, add Ngage's Live Transfer feature today. Call us at 866-201-8169 or contact Ngage online.

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