Search Site
Menu
Live Transfer
  • Live transfer takes website conversion to the next level


    Leads never get cold when chat moves seamlessly to a phone call

    Learn how Ngage’s Live Transfer feature can put you in immediate contact with prospective clients just as their interest in your services peaks.
  • Transfer prospects from live chat to a voice call with your office


    At no additional cost, Ngage provides a live transfer service that allows your team to get on the phone with a prospect immediately, before they have a chance to go shopping elsewhere. Towards the end of a chat, the Ngage operator asks the prospect if they’d like to talk to someone at your office now. A “yes” puts things in motion:
    • Your firm automatically receives a call from Ngage
    • With the push of a button, we patch you through to the prospect
    • Simultaneously, Ngage forwards the chat transcript to bring your intake team up to speed

    By closing the time gap between chat and voice contact, Ngage Live Transfer helps you maximize your website’s potential for conversion.

  • Flexible hours to fit your busy practice


    With Ngage Live Transfer, you don’t have to be by the phone 24/7. You can:
    • Specify hours and days of operation
    • Specify different phone numbers to try in sequence or for different times of the day
    • Receive an immediate email transcript

    But, if you can’t be sure you’ll answer all calls within the Live Transfer window, or if you’d like to screen calls according to keywords, Ngage Callback might be a better fit. Maximize your website conversion with Ngage Live Transfer.

    To make the most out of your chat opportunities and strike while the iron is hot, add Ngage's Live Transfer feature today. Call us at 866-201-8169 or contact Ngage online.

Contact us

Quick Contact Form

Discover what Live Chat offers
  • Type of Business?
  • By clicking the "Submit" button, you agree to the Terms of Use and Privacy Policy, and to the use of cookies described therein, and you also consent to the collection, storage, and processing of your data in the United States where the level of data protection may be different from those in your country.

The information provided on this site is not legal advice, does not constitute a lawyer referral service, and no attorney-client or confidential relationship is or should be formed by the use of this site. The attorney listings on the site are paid attorney advertisements. Your access of/to and use of this site is subject to additional Supplemental Terms.