Medical Live Chat

After setting up Ngage live chat on our practices’ website, we saw our leads almost triple. Any practice looking to increase leads and conversion on their website should consider adding Ngage. Aaron Feldman – Founder of Medical Practice Specialists Inc.

Physicians and Medical Practice Groups are becoming increasingly active online as digital marketers. Elective consumerism has taken hold in the medical marketplace and patients are basing decisions on first impressions made during a web visit. While many medical consumers remain hesitant during their assessment of potential providers, there is a significant class of potential patients who will engage in cursory communication with a practice if they can do so privately, silently, and anonymously. That’s where live chat comes in.


Many are unwilling to discuss private medical matters over the phone while at work or in public, but would, if given the chance, chat anonymously with a trained operator. Upon finding the experience nonintrusive, visitors begin to open up about their particular situation and about half request to be called by a specialist for answers to specific questions.

While success in converting chat leads into actual office visits varies from practice to practice, physicians using the service report that monthly leads have increased using Ngage — some significantly.

Ngage medical live chat is currently utilized by over 200 medical websites, including the following specialities:

  • Lasik
  • Podiatry
  • Dentistry
  • Fertility
  • Psychotherapy
  • Chiropractics
  • Physical Therapy


Ngage is a pay-for-performance system that is dependent on existing traffic. The ultimate success of the system depends on the responsiveness of an office in their ability to follow up with prospective patients who have requested to be contacted. The surest way to determine if Ngage will be effective for your practice is to try it for 90 days.

Call Ngage Medical Director Erik Pyykonen @ 312-252-0603 to get started.

Ready to get started with Ngage Live Chat? Contact us today at (877) 912-8668 to talk to a representative.