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Consumer Assistance

We’re offering a new feature to reduce the time you spend responding to leads you. don’t. want.

Live chat is great at generating a lot of leads, but oftentimes a lot of leads also means a lot of work. Although you aren’t charged for leads like that, it can still be a lot of work for you. It can be easy to lose sight of the fact that these are still real people with real legal issues that found your firm.

  • Let us introduce: Consumer Assistance


    We automatically "No Fee" these leads AND point them in the right direction.

    There’s no cost to participate, and it’s designed to not only take a lot of work off of your firm’s plate, but also to provide a better overall experience for all the visitors to your site. Our team will reach out on your behalf to these leads, along with any other leads you request “No Fee” for. We will explain to them that your firm cannot assist them directly with their legal matter and we will provide them with general legal resources or point them in a direction of an applicable law firm who may be able to assist them.
  • We’ll never offer legal advice, but rather we’ll provide them with various resources to try to address their issues.

    This gives you the peace of mind knowing that all visitors to your site are getting the highest level of care, but frees your firm up to focus on closing and assisting the types of clients that fall within your area of expertise.

Get in touch with your Ngage account representative to find out more.


The Ngage consumer assistance program is added by default at no additional charge to your firm. Please contact your Ngage account representative with any questions.
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