A competitive edge of any business is having many strong, positive reviews online. To ensure our clients are getting the most out of their live chats, we have introduced a feature to quickly and conveniently request a review from your live chatters. After each Ngage Live Chat inquiry, a summary is sent to the firm and the user who requested the chat. If your client had a great experience, requesting a review from them can help boost your reputation instantly.
With a simple button on the chat summary, you can “Request a Review” and send a standard or personalized message to the user to talk about their experience on your review website of choice.
After clicking the button, an email is sent directly to the user to leave a review.
According to surveys by BrightLocal and Spiegel, 93% of customers will read reviews of local businesses to determine its quality, and when a product has at least five reviews, the likelihood of it being purchased increases by 270%. This Ngage feature can help your firm get more reviews from your website visitors, ultimately leading to more opportunities for your business.
Not only do reviews help potential clients learn about your business and ultimately feel more comfortable, but they can also help with your organic search rankings. This means the more positive reviews your business has, the more likely you are to show up when a visitor searches for a term related to your business.
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