By Sandra Sinclair | Published July 13, 2022 | Posted in Chat, leads, Live Chat, Uncategorized | Comments Off on Behind the Scenes of Ngage Chat Summaries
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⟩ Behind the Scenes of Ngage Chat Summaries
At the end of each live chat conversation, Ngage sends a summary to the client. Before our operators hit “send” on the summary, the chat undergoes a number of steps to make sure that you can efficiently review and respond. Each chat is categorized. The categorization displays at the top of the summary and also Read More
Read MoreHow Secure is Ngage Live Chat?
As businesses consider adding Ngage live chat to their websites, we are frequently asked “How do I know your chat is secure?” In particular, medical clients held accountable to the Health Insurance Portability and Accountability Act (HIPAA) need to confirm the protection of the information. Ngage Live Chat’s data is located in the United States Read More
Read MoreHow to Ngage Clients With Instant Callback
You don’t want to miss an opportunity to connect with a potential client. While our Ngage Live Chat operators make sure your law firm is available no matter the time or day, nothing beats the personal touch you or your associates provide. With the Ngage Instant Callback feature, you will be connected immediately with visitors Read More
Read MoreNgage Best Practice Tip: The Importance of Response Time
According to a Martindale-Avvo study, 54% of consumers stated slow response time to their inquiry was the number one reason they bypassed one attorney and hired another. In the blog post “Why Lead Response Time Matters” by Ngage Live President Mark Shepherd, we highlight some best practices and explain how even a small delay of Read More
Read MoreImprove User Experience With Legal Live Chat
Savvy law firm owners understand that providing website visitors with a good experience can increase the number and quality of leads they receive. A well-structured and inviting site is what prospects expect when researching a firm or attorney. If conversions are important to you, incorporating live chat with a lawyer can significantly enhance your visitor’s Read More
Read MoreHow Ngage Simplifies Live Chat For Lawyers: The Personal Injury Marketing Minute #10
On April 1, 2021, Ngage’s Mark Shepherd was featured on The Personal Injury Marketing Minute, hosted by Optimizemyfirm.com. The conversation ranged from how Ngage Live Chat got started to the difference between chat bots and live operators. We’ve called out some of the highlights below, but invite you to listen to the podcast and hear Read More
Read MoreMass Torts: What are they and how you can get a piece of the action: Webinar Recording
We’ve all read the headlines about the lucrative settlements and big fees mass tort firms earn. But there isn’t only one way to participate. You don’t need a mass torts division in your law firm to get involved. On March 10, 2021 Gary Falkowitz, Esq., president of ICE (Intake Conversion Experts) and Mark Shepherd, president Read More
Read MoreDo Law Firm Customers Like Live Chat?
If someone is considering using your services as an attorney, chances are good that they’ll end up on your website. A 2019 Martindale-Avvo survey found that 36% of potential clients reported using firm websites to choose an attorney. Another 45% said that when a friend or family member refers them to a lawyer, they’ll go Read More
Read MoreWhy Am I Losing Prospects?
You’ve invested in a strong digital marketing platform, built an eye-catching website, written compelling blog posts, and employed live chat. As a result, your site visits and lead volumes should be increasing significantly. Congratulations! Having an influx of opportunities is an encouraging indication that your marketing efforts are working. Yet, in spite of this success, Read More
Read MoreWhy Am I Not Getting Quality Leads?
Ensuring you have a steady stream of new leads coming in the door can be challenging. It requires some time, effort, and consistency. If you’re not using the following tactics, you might be missing out on worthwhile leads. Stay in Contact With Your Peers and Past Clients Most people know the best way to get Read More
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