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How Secure is Ngage Live Chat?

As businesses consider adding Ngage live chat to their websites, we are frequently asked “How do I know your chat is secure?” In particular, medical clients held accountable to the Health Insurance Portability and Accountability Act (HIPAA) need to confirm the protection of the information.

Ngage Live Chat’s data is located in the United States at our secure data center.  We use industry standard processes including HTTPS, SSL, and data encryption.  Only the client’s chosen recipients and select Ngage employees, who have undergone and regularly have refresher training on the handling of personally identifiable information (PII) and HIPAA, have access to it.

Our legal team makes certain we comply with all applicable regulations, and here is a link to the our privacy policy.

Ngage Live Chat has handled millions of private chat conversations and we take the security of those conversations very seriously; our reputation depends on it. We are privileged to be the first point of contact and represent the business in a welcoming, professional, and secure manner.

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