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Sandra Sinclair
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Gain Insight More Easily: Introducing the Ngage Client Performance Report

Your Ngage Live Chat account now includes the Client Performance Report, a way to discover and assess how well your live chat has been performing. The Ngage Client Performance Report provides you with a dashboard view of the most recent month’s activity on your web properties,  helping you observe trends in terms of overall performance, Read More

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Hiring an Attorney 2019: Legal Consumer Choices; Client Expectations

What do prospective clients value in an attorney? Are they more interested in your online reviews or your fee schedule?  How quickly do they make the decision to hire an attorney and how much do they expect to pay for the resolution of their legal matter? Our report, “Hiring an Attorney 2019,” delves into the Read More

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Are Chat Bots a Good Fit For Your Web-Based Prospect Engagement?

For years, the running joke with regard to automation was that robots would take over the world. And as you consider adding chat to your website, you might be thinking: do I go “bot” or do I use a live chat operator? Or would a blend of the two be the best for my website Read More

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Live Chat: DIY or Turn to the Professionals?

So you’ve decided you need live chat on your website and are weighing whether to host the live chat yourself outsource the activity. Your initial response might be, “I can do this myself.” And this sounds great…until the phone is ringing, the web forms are coming in, emails are hitting your inbox and visitors are Read More

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New Features Empower Chat Clients: A Webinar

New Features Empower Chat Clients: A Webinar For law firms, medical practices and other businesses looking to maximize marketing spend, online live chat has become an essential tool providing interactive and engaging online experiences. Now you can make better decisions regarding these digital conversations with Ngage’s latest reporting features. Let Alex Hambrick guide you through Read More

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Intake That Works

Most law practices focus on delivering great service to their clients. The challenge with this approach is that it focuses on just one aspect of a broader concept: the client experience. Great service is a must, but the client experience extends broadly to each and every interaction that not only clients but also prospects have […]

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Why Am I Losing Prospects?

You invested in a strong digital marketing platform. You built an eye-catching website, write compelling blog posts and employed live chat. As a result, your site visits and lead volumes are skyrocketing. Congratulations! Having an influx of opportunities is an encouraging indication that your marketing efforts are working. Yet, in spite of this success, you’re […]

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