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Sandra Sinclair
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Stay Connected with Clients While Staying In

Savvy practitioners know that fast response times are critical to retaining new clients. Research proves that conversion time drops off exponentially during the first five minutes after a lead comes in. During the midst of the current coronavirus pandemic, legal consumers need the reassurance of an immediate response to confirm that your firm remains open Read More

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Ngage Best Practice Tip: The Importance of Response Time

According to a recent Martindale-Avvo study, 54% of consumers stated slow response time to their inquiry was the number one reason they bypassed one attorney and hired another. In the blog post “Why Lead Response Time Matters” by Ngage Live’s Mark Shepherd, we highlight some best practices and explain how even a small delay of Read More

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Ngage Best Practice Tip: Increasing Chat Volume

You most likely use a wide range of tactics to bring in new clients, such as search engine optimization (SEO), pay-per-click advertising (PPC) and social media, as well as traditional forms of advertising (TV, radio, billboards and print ads). All of these things can be aimed at driving more people to your website. Live chat Read More

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Account Information When You Need It: Introducing Ngage’s Self-Service Portal

Have you wanted a place where you can view all of your basic Ngage Live Chat account settings in one place? Introducing the new Self-Service Portal, where you can see everything from your registered websites to email recipients and even billing information.  To access the Self-Service Portal, navigate to selfservice.ngagelive.com and select the “General Information” tab Read More

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Update: Ngage Text-to-Chat Feature

Did you know that Ngage can handle text messages 24/7 from a business’s own website?  Known as the Ngage text-to-chat feature, this option helps visitors reach your firm directly from their mobile devices. However, if you are currently running a Google AdWords campaign, Google will be discontinuing the “message extension” feature on their pay-per-click ads.  Read More

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Gain Insight More Easily: Introducing the Ngage Client Performance Report

Your Ngage Live Chat account now includes the Client Performance Report, a way to discover and assess how well your live chat has been performing. The Ngage Client Performance Report provides you with a dashboard view of the most recent month’s activity on your web properties,  helping you observe trends in terms of overall performance, Read More

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Hiring an Attorney 2019: Legal Consumer Choices; Client Expectations

What do prospective clients value in an attorney? Are they more interested in your online reviews or your fee schedule?  How quickly do they make the decision to hire an attorney and how much do they expect to pay for the resolution of their legal matter? Our report, “Hiring an Attorney 2019,” delves into the Read More

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Are Chat Bots a Good Fit For Your Web-Based Prospect Engagement?

For years, the running joke with regard to automation was that robots would take over the world. And as you consider adding chat to your website, you might be thinking: do I go “bot” or do I use a live chat operator? Or would a blend of the two be the best for my website Read More

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Live Chat: DIY or Turn to the Professionals?

So you’ve decided you need live chat on your website and are weighing whether to host the live chat yourself outsource the activity. Your initial response might be, “I can do this myself.” And this sounds great…until the phone is ringing, the web forms are coming in, emails are hitting your inbox and visitors are Read More

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New Features Empower Chat Clients: A Webinar

New Features Empower Chat Clients: A Webinar For law firms, medical practices and other businesses looking to maximize marketing spend, online live chat has become an essential tool providing interactive and engaging online experiences. Now you can make better decisions regarding these digital conversations with Ngage’s latest reporting features. Let Alex Hambrick guide you through Read More

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