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Ngage Best Practice Tip: The Importance of Response Time

According to a recent Martindale-Avvo study, 54% of consumers stated slow response time to their inquiry was the number one reason they bypassed one attorney and hired another.

In the blog post “Why Lead Response Time Matters” by Ngage Live’s Mark Shepherd, we highlight some best practices and explain how even a small delay of just a few minutes can mean the difference between a visitor and a new client. Strike while the iron is hot by using some of the features that come with your Ngage account, including:

  • Live transfer, with real-time transfer of chats to your phone so you don’t miss a client.
  • Automated email/text follow up – let your prospect know you’ve received their chat inquiry.
  • Text messages sent directly to your phone let you know when a new Ngage chat lead has arrived.

Building a lead response process and client follow-up system to drive conversion can be the keys that help you get the most out of live chat.

Let us help you build a process that works for your practice. Call us today at 1-866-201-8169 with any questions you may have about live chat or your Ngage account.

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