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Mark Shepherd
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Combine Live Chat and Phone Calls to Increase Leads

Turning prospects into clients is probably the most important job performed at your firm. Unfortunately, attorneys often overlook the importance of their conversion techniques or may not even know what they should do to convert leads. This article takes a look at two popular methods of intake, live chat services, and phone calls. Live Chat Read More

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Improve User Experience With Legal Live Chat

Savvy law firm owners understand that providing website visitors with a good experience can increase the number and quality of leads they receive. A well-structured and inviting site is what prospects expect when researching a firm or attorney. If conversions are important to you, incorporating live chat can significantly enhance your visitor’s experience and, hopefully, Read More

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Information a Firm Receives From a Live Chat

One way law firms can provide incredible service and increase client satisfaction is the ability to live chat right from their website. Live chat software, which is installed right on your website, connects potential clients with a real person who can answer their questions and provide them with information, even when the office is closed Read More

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How to Ngage Clients With Instant Callback

You don’t want to miss an opportunity to connect with a potential client. Our Ngage Live Chat operators make sure your firm is available no matter the time or day, but nothing beats the personal touch you or your associates provide. With the Ngage Instant Callback feature, you will immediately be connected with visitors who Read More

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Ngage Prospects with Facebook Messenger Integration

If your business has a dedicated Facebook page, you can leverage Facebook Messenger for lead generation. Ngage integrates with your website and Facebook to help you generate new clients from several sources online.  How to Generate Leads with Facebook Messenger  Facebook visitors can now interact with Ngage chat operators without clicking out to your website. Read More

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What You Need to Know About Google Screened

Google has introduced a new way of displaying ads called “Google Screened” that aims to drive more credibility to the ad itself. Previously, virtually anything could be advertised. The ad may or may not be relevant to the visitor’s search, and it was placed at the very top of the search results. Essentially, if you Read More

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How Live Chat Complements Your PPC and SEO Campaigns

If you are actively marketing your website through highly-focused and targeted paid ads and SEO campaigns, you are likely looking to make the most of your efforts and investment. Paid search campaigns are not cheap, and proper SEO takes a lot of time and effort, so you need to maximize the value of every visitor […]

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CRM Integration to Expedite Lead Response Time

A CRM system helps your company manage their current clients, potential prospects, and sales and marketing campaigns. Unfortunately, with so many options to choose from and new pitches being thrown at you every single day, it is often difficult for managers to select a single CRM that meets their organization’s many different needs. Whether you […]

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Live Chat: A Great Complement to Phone Calls

The goal of live chat is not to replace phone calls One of the concerns that prospective clients often voice is “will live chat take away phone calls from my business?” While this is an understandable concern, in our experience live chat helps increase calls to your business, often by a significant amount! Live chat Read More

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The Benefits of Adding Live Chat to Your Site and Blog

While online search allows for immediate results with a few keystrokes, there is still a noticeable lack of real-time interaction on law firm websites. This can potentially deter people from contacting you and your firm. It is likely that you have spent considerable amounts of money developing your web presence and marketing your site, so Read More

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