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Ngage Prospects with Facebook Messenger Integration

If your business has a dedicated Facebook page, you can leverage Facebook Messenger for lead generation. Ngage integrates with your website and Facebook to help you generate new clients from several sources online. 

How to Generate Leads with Facebook Messenger 

Facebook visitors can now interact with Ngage chat operators without clicking out to your website. Users on Facebook Messenger can click on the “send message” button and begin a conversation 24/7/365. 

The Ngage chat operator will handle the chat conversation much like it is handled on the business’s main site; they will ask open-ended questions, learn about the visitor’s situation and what they are looking for, and ultimately obtain the visitor’s contact information. All of this takes place within the Facebook Messenger platform so it is completely seamless and it is an intuitive experience on Facebook. Most importantly, it keeps prospects from having to click out of Facebook and go to your website to contact your firm.   

How Does Ngage Facebook Messenger Integration Work?

As soon as the chat is completed, the final chat transcript will be delivered to your business and put in your team’s hands to respond and hopefully help the visitor. When an Ngage chat email comes in, you will see “Facebook” in the email subject line, so you know where it originated from. It will also show up under the Facebook section on your Ngage reports and monthly statements.      

In summary, your visitors can experience the full live chat experience on the Facebook Messenger platform. Integrating Ngage with your firm’s Facebook messenger page is essentially expanding your digital “real estate” to convert even more live chat conversations.

You will likely get out of Facebook Messenger what you put into it. If your team has not put any effort into your Facebook page, you will probably not yield many live chat conversions. However, if you are regularly updating your page, have many followers, and are even advertising on Facebook, you will likely see much better conversion results.  

How to Get Started 

Your Ngage representative will send you a set of simple instructions that are needed from you to set up the integration for your business. Please let your Ngage representative know once you have shared this access, and Ngage will take care of the rest.  

If your business is advertising on Facebook, you can use Facebook messenger as a call to action on your Facebook advertisements. This will be displayed on the ad as a “Send Message” button. When this is coupled with the Ngage Facebook messenger integration, you can have someone who views your ad click on the message option and be engaged with a live operator no matter the time or day.

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Converting visitors on the fly with Ngage always being readily available can lead to more clients and a more successful ROI.

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