By Mark Shepherd | Published December 10, 2020 | Posted in Uncategorized | Comments Off on Information a Firm Receives From a Live Chat
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Information a Firm Receives From a Live Chat
One way law firms can provide incredible service and increase client satisfaction is the ability to live chat right from their website. Live chat software, which is installed right on your website, connects potential clients with a real person who can answer their questions and provide them with information, even when the office is closed Read More
Read MoreNgage Prospects with Facebook Messenger Integration
If your business has a dedicated Facebook page, you can leverage Facebook Messenger for lead generation. Ngage integrates with your website and Facebook to help you generate new clients from several sources online. How to Generate Leads with Facebook Messenger Facebook visitors can now interact with Ngage chat operators without clicking out to your website. Read More
Read MoreWhat You Need to Know About Google Screened
Google has introduced a new way of displaying ads called “Google Screened” that aims to drive more credibility to the ad itself. Previously, virtually anything could be advertised. The ad may or may not be relevant to the visitor’s search, and it was placed at the very top of the search results. Essentially, if you Read More
Read MoreDifficulty Setting Up Google Analytics?
Need to troubleshoot your live chat/Google Analytics connection? This video can help you diagnose and resolve issues related to Ngage events and the goals setup.
Read MoreFill in the Missing Information Gap
A chat lead with missing data is frustrating to all of us. With Ngage’s Private Eye, we complete the details so you don’t have to – searching the internet for publicly available information about your chat visitor and filling in the gaps so you have a stronger profile of your potential client.* If the chat Read More
Read MorePeople Need a Human Touch Now More Than Ever
Working remotely and living in isolation has been eye-opening for people across the globe. Humans need interaction with others to gather information, confirm decisions and well, be human. Live chat has proven to be an invaluable tool for engaging with website visitors. For businesses seeking to connect with prospective customers, clients, or patients, live chat Read More
Read MoreNgage Best Practice Tip: Converting Relevant Leads
Ngage’s standard approach is to convert every visitor into an opportunity, and let your business make the final call on whether or not you can help the individual. This is the optimal approach to acquiring as many opportunities (and clients) as possible. If you notice certain types of visitors consistently use live chat, but are never Read More
Read MoreStay Connected with Clients While Staying In
Live Chat helps you stay connected during the Covid-19 Pandemic Savvy practitioners know that fast response times are critical to retaining new clients. Research proves that conversion time drops off exponentially during the first five minutes after a lead comes in. During the midst of the current coronavirus pandemic, legal consumers need the reassurance Read More
Read MoreNgage Best Practice Tip: Increasing Chat Volume
You most likely use a wide range of tactics to bring in new clients, such as search engine optimization (SEO), pay-per-click advertising (PPC) and social media, as well as traditional forms of advertising (TV, radio, billboards and print ads). All of these things can be aimed at driving more people to your website. Live chat Read More
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