By Sandra Sinclair | Published May 26, 2020 | Posted in Uncategorized | Comments Off on Behind the Scenes of Ngage Chat Summaries
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Behind the Scenes of Ngage Chat Summaries
At the end of each live chat conversation, Ngage sends a summary to the client. Before our operators hit “send” on the summary, the chat undergoes a number of steps to make sure that you can efficiently review and respond. Each chat is categorized. The categorization displays at the top of the summary and also Read More
Read MoreFill in the Missing Information Gap
A chat lead with missing data is frustrating to all of us. With Ngage’s Private Eye, we complete the details so you don’t have to – searching the internet for publicly available information about your chat visitor and filling in the gaps so you have a stronger profile of your potential client.* If the chat Read More
Read MorePeople Need a Human Touch Now More Than Ever
Working remotely and living in isolation has been eye-opening for people across the globe. Humans need interaction with others to gather information, confirm decisions and well, be human. Live chat has proven to be an invaluable tool for engaging with website visitors. For businesses seeking to connect with prospective customers, clients, or patients, live chat Read More
Read MoreHow Secure is Ngage Live Chat?
As businesses consider adding Ngage live chat to their websites, we are frequently asked “How do I know your chat is secure?” In particular, medical clients held accountable to the Health Insurance Portability and Accountability Act (HIPAA) need to confirm the protection of the information. Ngage Live Chat’s data is located in the United States Read More
Read MoreNgage Best Practice Tip: Converting Relevant Leads
Ngage’s standard approach is to convert every visitor into an opportunity, and let your business make the final call on whether or not you can help the individual. This is the optimal approach to acquiring as many opportunities (and clients) as possible. If you notice certain types of visitors consistently use live chat, but are never Read More
Read MoreStay Connected with Clients While Staying In
Live Chat helps you stay connected during the Covid-19 Pandemic Savvy practitioners know that fast response times are critical to retaining new clients. Research proves that conversion time drops off exponentially during the first five minutes after a lead comes in. During the midst of the current coronavirus pandemic, legal consumers need the reassurance Read More
Read MoreNgage Best Practice Tip: The Importance of Response Time
According to a recent Martindale-Avvo study, 54% of consumers stated slow response time to their inquiry was the number one reason they bypassed one attorney and hired another. In the blog post “Why Lead Response Time Matters” by Ngage Live’s Mark Shepherd, we highlight some best practices and explain how even a small delay of Read More
Read MoreNgage Best Practice Tip: Increasing Chat Volume
You most likely use a wide range of tactics to bring in new clients, such as search engine optimization (SEO), pay-per-click advertising (PPC) and social media, as well as traditional forms of advertising (TV, radio, billboards and print ads). All of these things can be aimed at driving more people to your website. Live chat Read More
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How Live Chat Can Work For You
A chat with Roberto Berni of Ngage Live Chat You call an 800 number looking for customer service. Instead, you’re greeted with a computer-generated voice menu and a perplexing list of options…none of which are exactly what you need. This familiar story of phone trees and robotic operators has moved beyond telephonic communication to the Read More
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