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Ngage Best Practice Tip: Increasing Chat Volume

You most likely use a wide range of tactics to bring in new clients, such as search engine optimization (SEO), pay-per-click advertising (PPC) and social media, as well as traditional forms of advertising (TV, radio, billboards and print ads). All of these things can be aimed at driving more people to your website. Live chat Read More

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How Live Chat Can Work For You

A chat with Roberto Berni of Ngage Live Chat You call an 800 number looking for customer service. Instead, you’re greeted with a computer-generated voice menu and a perplexing list of options…none of which are exactly what you need. This familiar story of phone trees and robotic operators has moved beyond telephonic communication to the Read More

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Account Information When You Need It: Introducing Ngage’s Self-Service Portal

Have you wanted a place where you can view all of your basic Ngage Live Chat account settings in one place? Introducing the new Self-Service Portal, where you can see everything from your registered websites to email recipients and even billing information.  To access the Self-Service Portal, navigate to selfservice.ngagelive.com and select the “General Information” tab Read More

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Association of Entrepreneurial Attorneys Conference

Join Ngage Live Chat at the AEA on March 12, 2020 Ngage Live Chat is proud to be attending the upcoming Martindale-Avvo and Association of Entrepreneurial Attorneys conference “Marketing Home Run,” being be held on March 12, 2020, at Georgia’s SunTrust Park, home of the Atlanta Braves. Ngage’s Mark Shepherd will be part of a Read More

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ABA Techshow

Visit Ngage Live Chat at the ABA Techshow, February 26-29, 2020 Ngage Live Chat is excited to be joining fellow technology solutions providers at the ABA Techshow in Chicago, Illinois, from February 26 to 28, 2020. This is your opportunity to learn about some of the most cutting-edge technology solutions in the legal profession today, Read More

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Update: Ngage Text-to-Chat Feature

Did you know that Ngage can handle text messages 24/7 from a business’s own website?  Known as the Ngage text-to-chat feature, this option helps visitors reach your firm directly from their mobile devices. However, if you are currently running a Google AdWords campaign, Google will be discontinuing the “message extension” feature on their pay-per-click ads.  Read More

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National Trial Lawyers Summit

Ngage Live Chat will be attending the National Trial Lawyers Summit  (January 19-22, 2020) Ngage Live Chat is excited to announce its participation in the National Trial Lawyers Summit at Loews Miami Beach Hotel, January 19 to 22, 2020. At the summit, civil plaintiff and criminal defense attorneys will have the opportunity to network, skill-build, Read More

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Gain Insight More Easily: Introducing the Ngage Client Performance Report

Your Ngage Live Chat account now includes the Client Performance Report, a way to discover and assess how well your live chat has been performing. The Ngage Client Performance Report provides you with a dashboard view of the most recent month’s activity on your web properties,  helping you observe trends in terms of overall performance, Read More

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Hiring an Attorney 2019: Legal Consumer Choices; Client Expectations

What do prospective clients value in an attorney? Are they more interested in your online reviews or your fee schedule?  How quickly do they make the decision to hire an attorney and how much do they expect to pay for the resolution of their legal matter? Our report, “Hiring an Attorney 2019,” delves into the Read More

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Are Chat Bots a Good Fit For Your Web-Based Prospect Engagement?

For years, the running joke with regard to automation was that robots would take over the world. And as you consider adding chat to your website, you might be thinking: do I go “bot” or do I use a live chat operator? Or would a blend of the two be the best for my website Read More

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