As a criminal defense firm, you interact with prospects who are not only unfamiliar with the criminal justice system, but who also are in need of a criminal defense attorney to assist them. They often are embarrassed, seeking to understand how the criminal justice process works and what they can expect as they work with the system for a favorable outcome.
Studies show that the majority of crimes occur at night and on the weekends. The need to locate a criminal defense firm is 24/7 and visitors to your website are looking for immediate answers. Live chat can help put potential clients at ease and provide a carefully structured, well-handled interaction that builds trust.
Ngage Live Chat makes a representative available at all hours of the day, especially on weekends. Our operators respond immediately, offering empathy and making the visitor the focus of the conversation by asking open-ended questions and establishing your firm as a helpful resource to the visitor. They assist with the intake process and help your potential client – and your firm – determine if there is a good fit. Ngage’s operators then pass the information along to your firm so your team can quickly determine the urgency of the inquiry and take appropriate action to make contact with the client.
While the situation will still require a true consultation to fully understand the client’s situation, making initial contact through live chat can build credibility and trust before you ever meet in person.