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AOP Sample with Chat

Ngage Live Chat offers you quality leads and unparalleled service, helping you grow your Criminal Defense firm. In fact, a poll from 12 different Criminal Defense law firms indicated that it took, on average, 4.4 legitimate live chat conversations in order to sign up their first client with Ngage.

“Ngage Live Chat has been a game changer for our firm. We get great leads that have turned into retained clients for us. The software is easy to use for the entire staff and we have had amazing support from our Ngage team.” - Rosenthal & Wadas, PLLC

As a criminal defense firm, you interact with prospects who are not only unfamiliar with the criminal justice system, but who also are in need of a criminal defense attorney to assist them. They often are embarrassed, seeking to understand how the criminal justice process works and what they can expect as they work with the system for a favorable outcome.

Studies show that the majority of crimes occur at night and on the weekends. The need to locate a criminal defense firm is 24/7 and visitors to your website are looking for immediate answers. Live chat can help put potential clients at ease and provide a carefully structured, well-handled interaction that builds trust.

Ngage Live Chat makes a representative available at all hours of the day, especially on weekends. Our operators respond immediately, offering empathy and making the visitor the focus of the conversation by asking open-ended questions and establishing your firm as a helpful resource to the visitor. They assist with the intake process and help your potential client – and your firm – determine if there is a good fit. Ngage’s operators then pass the information along to your firm so your team can quickly determine the urgency of the inquiry and take appropriate action to make contact with the client.

While the situation will still require a true consultation to fully understand the client’s situation, making initial contact through live chat can build credibility and trust before you ever meet in person.

The samples below represent excerpts of actual conversations between web Visitors and our representatives.


System: The Visitor has joined the conversation.
System: THE VISITOR IS USING A MOBILE DEVICE.
Joni: Hi, I am Joni. How may I assist you?
Visitor: Hi Joni my name is********
Joni: Hello ****, how may I help you?
Visitor: I been acuse with a class a misdemeanor ob family violence
Joni: Would you mind sharing some brief details about the situation?
Visitor: Yeh not at all
Joni: Thak you. Please go ahead.
Visitor: I work in temple tx but I live ub round rock wich is an hour drive for me
Joni: I understand. Please continue.
Visitor: I lost the keys from my truck and the house
Joni: I can see you are still typing. Take your time.
Visitor: I been telling my wife that if she ever leave just to leave the door unlock for me
Visitor: This last Thursday I got home and she wasnt there so I heave to wait fir her 2 hrs
Visitor: Wwhen she arrive I told her not to talk to me because I was upset
Visitor: And I didnt want figth
Joni: I understand.
Visitor: And onnmy way inside the house she had her vehicle with the door open and I slammed and walk in the house
Joni: We may be able to help you. It appears you are typing on a phone or tablet. If it is more convenient for you, I could forward your contact information and have someone contact you as soon as possible.
Joni: Please continue.
Visitor: All this time she was srceaming and challenging me
Visitor: Yes on the phone imnsorry is taking for ever
Joni: Okay, I understand. What would be the best number for us to call?
Visitor: Almost there
Visitor: xxx xxx xxxx
Joni: Is there an email address you’d like to provide in case they miss you by phone?
Visitor: *****@hotmail.com
Joni: Is there anything else that you think that the lawyer should know or might find helpful prior to contacting you?
Visitor: I didnt hit her
Visitor: I just grave her by her shirt
Joni: I will mention that.
Visitor: And this is the 2 nd tine this happens
Joni: I will mention that as well. I will forward this transcript immediately and request you are contacted as soon as possible.
Visitor: I hadva class b misdramenor
Visitor: And she is not willing to drop yhe charges
Joni: Thank you for explaining the situation to me.
Visitor: On travis county
Visitor: You welcome
Joni: Okay, i will now forward this transcript.

System: The Visitor has joined the conversation.
System: THE VISITOR IS USING A MOBILE DEVICE.
Pam: Hi, I am Pam. How may I assist you?
Visitor: HI Pam my name is *****
Pam: Hello *****, how may I help you?
Visitor: I was charged with assault 2 eight years ago and i was being charged for something i didnt do and i was wondering if there is a statue of limitations for assault 2, assault 3, assault 4
Pam: I can see you are still typing. Take your time.
Visitor: Im done
Pam: We may be able to help you. It appears you are typing on a phone or tablet. If it is more convenient for you, I could forward your contact information and have someone contact you as soon as possible.
Pam: What would be the best number for us to call?
Visitor: I live in mexico city, can you call here?
Visitor: My number is **********
Pam: Is there an email address you’d like to provide in case they miss you by phone?
Visitor: I think those are all the numbers that you would need to dial
Pam: I understand.
Visitor: *******@hotmail.com
Pam: May I assume that your last name is ******?
Visitor: Yes
Pam: I will forward these details immediately unless there is anything else that you think that the lawyer should know or might find helpful prior to contacting you.
Visitor: No thank you very much
Pam: Thank you *******, I will request that you be contacted at the earliest opportunity.
Visitor: Thank you Pam for your time and help
Pam: You are most welcome.

Why Choose Ngage


In a crowded online marketplace, you need your firm to be noticed and stay in front of prospective clients. Earning trust and taking action to attract and capture new clients requires proven processes and support to help you keep pace with demand. Ngage Live Chat differentiates you from your competitors – we help you give potential clients immediate, personal attention 24/7/365 with live, trained operators that are available when your website visitors have questions. By implementing live chat, you’ll create an interactive and engaging online experience that gives your prospects personal attention at their convenience.

We invite you to make Ngage Live Chat a part of your business growth strategy.

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