By Mark Shepherd | Published April 5, 2018 | Posted in Uncategorized | Comments Off on Live Chat: A Great Complement to Phone Calls
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⟨ Live Chat: A Great Complement to Phone Calls
The goal of live chat is not to replace phone calls One of the concerns that prospective clients often voice is “will live chat take away phone calls from my business?” While this is an understandable concern, in our experience live chat helps increase calls to your business, often by a significant amount! Live chat Read More
Read MoreThe Benefits of Adding Live Chat to Your Site and Blog
While online search allows for immediate results with a few keystrokes, there is still a noticeable lack of real-time interaction on law firm websites. This can potentially deter people from contacting you and your firm. It is likely that you have spent considerable amounts of money developing your web presence and marketing your site, so Read More
Read MoreChat Operators – On the Frontlines of Live Chat
If you have been considering incorporating live chat on your site to help with lead-intake, client-conversion, and customer service, you are likely wondering about one of the essential elements of the service: the chat operators. How do they know what to say, especially given the various questions that visitors will ask? In order for a […]
Read MoreProgram Designed to Improve Consumers’ Online Experience
Late last year Google announced that it will block desktop pop-up ads starting February 15th to conform to the Better Ads Experience Program (BEAP). This program strives to improve consumers’ online ad experience by pushing for the elimination of the most disruptive ads. While live chat is not an advertisement, it functions like a pop-up. […]
Read MoreHow Does Ngage Live Chat Work?
Offering your website visitors the ability to engage in a live chat set you apart from the competition. It helps reduce your website bounce rates, improve your conversion rate and offers visitors to your site immediate service 24/7/365. Live chat is a simple addition to your site that can double the number of leads you get […]
Read MoreBest Practices for Screening Potential Clients for your Law Firm
The process of obtaining clients can be a source of stress for many lawyers, especially for small firms or firms that are just starting out. While it pains many lawyers to turn away business, it is important to properly pre-screen clients to avoid the headaches that come with clients who are not a good fit […]
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