Automated Email/Text Functionality
To confirm for a prospect that you’ve received their chat inquiry and will be contacting them soon, turn on Ngage’s Automated Emails and/or Texts functionality. This feature can help “lock down” a potential client after they have chatted to reassure them you will be in touch as soon as possible.
Here is an example of what one of these emails or text can look like:
“Hi, this is attorney Mark Shepherd, we are reviewing your chat and we want to speak to you further about this. My associate, John, who handles the intake for our firm, should be calling you shortly. If you do have any questions or issues in the meantime, my email is [email protected] or you can call us at 877-912-8668.”