Ngage Live Chat has been proven to conduct higher quality chats versus Apex. The numbers below tell the story – Ngage converts 2X as many chats into actual opportunities for the law firm.
|# of Chat Leads with Apex
|# of Chat Leads with Ngage
|Shapiro Goldman Babboni Fernandez & Walsh
– Sarasota, FL
|Russell & Lazarus
– Newport Beach, CA
– Ft. Lauderdale, FL
|Cohen & Jaffe
– New Hyde Park, NY
|Resmini Law Offices
– Providence, RI
– Columbia, SC
|Berenson & Associates
– Albuquerque, NM
|West Coast Trial Lawyers
– Los Angeles, CA
Ngage consistently earns a 5-star customer satisfaction rating from the clients they support.
Here’s what some clients have to say after switching their chat services from Apex Chat to Ngage Live Chat.
Staff is knowledgeable and compassionate when dealing with potential clients. Seamlessly creates that extension from the firm staff to the Ngage staff. Ngage representatives retrieve the needed information efficiently but also give the feeling you are talking to a concerned human and not a scripted robot. Would recommend to any law firm.
– Daniel Murphy, Shapiro Goldman Babboni Fernandez & Walsh.
Thank you for the amazing service! Our firm continues to get qualified leads, and conversions. As a result, we have had a steady increase in clients since we started with NGage Live Chat.
– Lynne Powers, Russell & Lazarus.
– Richard Jaffe, Cohen & Jaffe.
Ngage does a great job handling live chats for our firm. We tried a less expensive chat service and potential clients clearly were not happy with the experience and often complained. That is no way to start a relationship. The chat service you choose is on the front lines of your business and the way the service handles potential clients reflects directly on your law firm. We have never had a complaint about an Ngage operator. They do a quality job and I highly recommend them.
– Bert Louthian, Louthian Law.
Our law firm has had a great experience with Ngage Live Chat thus far. Implementation was simple and easy, and our account manager is always easily accessible when we encounter any issues. We are happy with the functionality of Ngage Live Chat and will continue to use it.
– Samantha, West Coast Trial Lawyers
We tried using a cheaper chat option for a while, and we saw that our leads almost immediately got cut in half. This is a clear example of “You get what you pay for’.
– Joseph Madalon, Madalon Law
As a business owner it is very important for potential clients to be greeted professionally and courteously. First impressions mean everything, I have been very pleased with Ngage’s chat feature and flexibility with non-routine chat questions. I also have been pleased with their fair approach to billing. I would recommend their services to anyone who needs a chat feature on their website.
Leads based on two-month service with Apex Chat compared with two-month service with Ngage.
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