Frequently Asked Questions About Ngage

 

1. How does your service differ from other similar live chat services?
Ngage Live Chat is a fully staffed chat solution. Our web assistants greet and chat with your visitors on your behalf, 24/7/365.

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2. Can my employees chat during business hours and you chat on nights and weekends?
No. Frankly speaking, we are a lot better at chatting and converting cold prospects into leads than your staff is.  We’ve handled in excess of 1,000,000 chat conversations and we know what works and what doesn’t.

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3. How much does it cost?
Ngage Live Chat differs from many flat fee chat services. Our pay-for-performance model means that you only pay if you receive a relevant opportunity/lead from our service.

There is a one-time activation fee that includes working with your webmaster to install Ngage on your website, and troubleshooting to make sure it is working smoothly. This involves installing code, matching the look/feel of the Ngage window to your website theme, and setting up the following features (if applicable):

  • Email & Mobile SMS Distribution
  • Analytics Integration
  • Live Call Transfer Distribution
  • Case Overflow
  • Spanish chat

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4. Can your operators chat in Spanish?
YES!  Spanish chat is one of our fastest growing divisions.  We can create a separate tracking code for your spanish sites/pages or we can simply transfer a visitor who requests Spanish to one of our Spanish speaking web assistants.

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5. Can I customize my script or request that the operators ask certain questions?
Please keep in mind that the number one objective in each chat is to create an opportunity for your company. Our operators are trained to gather information about the person’s situation and how they would like to be contacted.

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6. What if my site doesn’t get that much traffic?
That is fine.  Our pay-for-performance model can accommodate businesses of all sizes and any amount of traffic.

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7. How can I get started?
The easiest way to have your questions answered and to make sure that our service is a good fit for you is to simply contact one of our friendly account managers.

By contacting an account manager at Ngage, we can provide the exact cost to set-up Ngage and an estimate based on both your monthly traffic and your industry / industry-segment.

Give us a call at (877) 912-8668, or chat with us via Ngage on this website. On your initial call we can provide you with a cost estimate within 10-15 minutes. Please be prepared to share approximately how many unique visitors your website receives each month.

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Ready to get started with Ngage Live Chat? Contact us today at 877-912-8668 to talk to a representative.