How we Respond to Mobile Traffic at Ngage Live Chat

Posted on Wednesday, November 26th, 2014 at 12:29 pm    

This week we took a look at traffic from the past 30 days for 5000+ URLS that utilize Ngage Live Chat in order to see the breakdown of desktop vs. mobile traffic. Currently, 64.46% of web traffic drives through traditional desktop/laptop devices while 35.54% of traffic comes from mobile devices (27.62% mobile phones / 7.92% tablets).

We find this information to be pretty compelling.

Our operations team is constantly working to refine our service with respect to constantly changing technological demands. As such, making sure that Ngage Live chat works seamlessly with mobile technology, and having a strategy to convert mobile visitors, is one of our top priorities.

Our data show that people using mobile devices tend to browse the web at a much faster pace than people on a personal computer, and because of this, we tailor our chat approach to each visitor based on the type of device that they are using. When someone using a mobile device initiates a chat with an Ngage Live operator, the operator is notified that the visitor is using a mobile device, which prompts the operator to conduct the chat in a slightly different manner than he or she would if the visitor were chatting from a desktop. We have found this varied approach to yield much better results for this specific type of chat, thus helping you turn more visitors to your website into clients.

For more information about how we can help you convert a higher percentage of your website visitors into clients, give us a call, or simply chat us up.


Ngage at Auto Crash Litigation 3.0 – 360 Advocacy

Posted on Monday, September 22nd, 2014 at 9:41 pm    

Ngage Live Chat will be in attendance for the Auto Crash Litigation 3.0 hosted by 360 Advocacy in Chicago, IL on September 28 -29. Come say hello to Graham Smith and Joel Davis and make sure to pepper them with all your tough questions about live chat and where to eat while in town (the best steak house in Chicago debate is one they both have strong opinions on).


Ngage at AAJ Conference

Posted on Thursday, July 24th, 2014 at 1:26 pm    

Ngage Live Chat will be in attendance for the American Association for Justice Annual Conference in Baltimore, Maryland on July 26th through July 30th. Come meet Danielle Dallaire and Tom Paci and make sure to pepper them with all your tough questions about converting visitors into clients from your website; and find out why over 3000 legal websites use Ngage Live Chat.


Spanish Chat now available 24/7

Posted on Wednesday, June 4th, 2014 at 9:14 am    

Ngage Live Chat is happy to announce that as of Monday (June 2 2014) we are now offering around the clock 24/7 coverage for Spanish chat. Previously we only offered Spanish chat during US business hours. According to a study published by Pew Research Center, “37.6 million persons ages 5 years and older speak Spanish at home” making Spanish the “most spoken non-english language in the US.

Adding Spanish live chat to your website will help you serve the fastest growing demographic in the US.

If you don’t currently have spanish chat as an option on your website, contact your account manager or simply call us at 877-912-8668 (or chat with us) and we’ll get you set up.


Ngage at NOSSCR

Posted on Thursday, May 15th, 2014 at 6:36 pm    

Come meet Ngage Account Managers Danielle Dallaire and Tom Swanson are in Indianapolis, IN for the National Orgaization of Social Security Claimant’s Representatives (NOSSCR) 2014 Spring Conference from May 14-17 in the JW Marriott. The conference boasts a variety of workshops and circuit roundtables. Attorneys share knowledge, experience, and learn the latest tips and suggestions to assist with obtaining a successful appeal.


Ngage at Radius of Influence

Posted on Friday, May 9th, 2014 at 7:35 am    

Tom Paci and Chris Massaro will be attending the Radius of Influence Conference, hosted by Claris from May 7 – 10 in Clearwater Beach at the Sand Pearl Resort. The event focuses on ways to improve your business and with feature speakers on a variety of topics related to social media and marketing. Stop by to see Tom and Chris to discuss how Ngage Live Chat can help all of your marketing by increasing conversion rate.


Ngage at Lawyernomics

Posted on Monday, April 21st, 2014 at 12:47 pm    

Come meet Amie Portis and Chris Massaro of Ngage and learn how Ngage Live Chat can help improve your online marketing.   Avvo will be hosting Lawyernomics 2014  from April 23-25 in Las Vegas at the Venetian.  The event is 3 days of expert speakers providing ideas and knowledge of how to take your business to the next level.  We hope to see you there.


Ngage Interview with Amie Portis and Alex Hambrick

Posted on Wednesday, February 26th, 2014 at 2:40 pm    

John McDougall, the publisher of The Lead Review, recently conducted an interview with Amie Portis, director of business development of Ngage Live, and Alex Hambrick, vice president of Ngage Live, that gives some deeper insight into Ngage, touching on issues such as the importance of prompt response, the ways these leads may differ from those obtained via other means, and some of the other services offered to Ngage clients.

Listen to the interview here.


Ngage Live Chat – CRM Integration

Posted on Tuesday, February 11th, 2014 at 4:07 pm    

In the following video, Joe Devine, CEO of Cloud[8]Sixteen, and Alex Hambrick, Vice President of Ngage Legal, discuss “CRM Integration” with Ngage.


Ngage Live Chat – Google Analytics Integration

Posted on Tuesday, January 28th, 2014 at 4:14 pm    

Ngage Live can help you with Google Analytics integration, so you can better measure the outcome of your marketing and track chats within Analytics.  In the following video, Joe Devine, CEO of Cloud[8]Sixteen, and Alex Hambrick, Vice President of Ngage Legal, discuss “Google Analytics Integration” with Ngage.


Ready to get started with Ngage Live Chat? Contact us today at 877-912-8668 to talk to a representative.