Spanish Chat now available 24/7

Posted on Wednesday, June 4th, 2014 at 9:14 am    

Ngage Live Chat is happy to announce that as of Monday (June 2 2014) we are now offering around the clock 24/7 coverage for Spanish chat. Previously we only offered Spanish chat during US business hours. According to a study published by Pew Research Center, “37.6 million persons ages 5 years and older speak Spanish at home” making Spanish the “most spoken non-english language in the US.

Adding Spanish live chat to your website will help you serve the fastest growing demographic in the US.

If you don’t currently have spanish chat as an option on your website, contact your account manager or simply call us at 877-912-8668 (or chat with us) and we’ll get you set up.


Ngage at NOSSCR

Posted on Thursday, May 15th, 2014 at 6:36 pm    

Come meet Ngage Account Managers Danielle Dallaire and Tom Swanson are in Indianapolis, IN for the National Orgaization of Social Security Claimant’s Representatives (NOSSCR) 2014 Spring Conference from May 14-17 in the JW Marriott. The conference boasts a variety of workshops and circuit roundtables. Attorneys share knowledge, experience, and learn the latest tips and suggestions to assist with obtaining a successful appeal.


Ngage at Radius of Influence

Posted on Friday, May 9th, 2014 at 7:35 am    

Tom Paci and Chris Massaro will be attending the Radius of Influence Conference, hosted by Claris from May 7 – 10 in Clearwater Beach at the Sand Pearl Resort. The event focuses on ways to improve your business and with feature speakers on a variety of topics related to social media and marketing. Stop by to see Tom and Chris to discuss how Ngage Live Chat can help all of your marketing by increasing conversion rate.


Ngage at Lawyernomics

Posted on Monday, April 21st, 2014 at 12:47 pm    

Come meet Amie Portis and Chris Massaro of Ngage and learn how Ngage Live Chat can help improve your online marketing.   Avvo will be hosting Lawyernomics 2014  from April 23-25 in Las Vegas at the Venetian.  The event is 3 days of expert speakers providing ideas and knowledge of how to take your business to the next level.  We hope to see you there.


Ngage Interview with Amie Portis and Alex Hambrick

Posted on Wednesday, February 26th, 2014 at 2:40 pm    

John McDougall, the publisher of The Lead Review, recently conducted an interview with Amie Portis, director of business development of Ngage Live, and Alex Hambrick, vice president of Ngage Live, that gives some deeper insight into Ngage, touching on issues such as the importance of prompt response, the ways these leads may differ from those obtained via other means, and some of the other services offered to Ngage clients.

Listen to the interview here.


Ngage Live Chat – CRM Integration

Posted on Tuesday, February 11th, 2014 at 4:07 pm    

In the following video, Joe Devine, CEO of Cloud[8]Sixteen, and Alex Hambrick, Vice President of Ngage Legal, discuss “CRM Integration” with Ngage.


Ngage Live Chat – Google Analytics Integration

Posted on Tuesday, January 28th, 2014 at 4:14 pm    

Ngage Live can help you with Google Analytics integration, so you can better measure the outcome of your marketing and track chats within Analytics.  In the following video, Joe Devine, CEO of Cloud[8]Sixteen, and Alex Hambrick, Vice President of Ngage Legal, discuss “Google Analytics Integration” with Ngage.


Joe Devine and Mark Shepherd Discuss “Live Transfer,” a New Ngage Service

Posted on Thursday, November 14th, 2013 at 11:44 am    

In the following video, Joe Devine, CEO of Cloud[8]Sixteen, and Mark Shepherd, President of Ngage Legal, discuss “Live Transfer,” the newest service available from Ngage.


All About Case Overflow

Posted on Friday, February 8th, 2013 at 11:25 am    

What is Case Overflow?

Case Overflow is a patent pending addition to Ngage Live Chat – it allows lawyers to instantaneously send potential clients (chats), that don’t apply to their practice to other lawyers within the Ngage network.

How does Case Overflow work?

When a lawyer receives a chat that falls outside the scope of their practice (either outside their geographic location, outside their practice areas or simply ‘not exactly the type of case they handle’) they can now simply hit a button that “sends the chat into case overflow”.

Upon doing so, the visitor (who initiated the chat) is automatically sent an email informing them that the law firm they contacted cannot handle their situation (due to the limitations mentioned above) but that another law firm within their network could potentially help.

The visitor must then opt in, by clicking “yes” for the process to continue. When they click “yes”, all relevant law firms (who have opted into Case Overflow) are notified of the potential opportunity if it fits the scope of their practice.

It is first come first serve – so the law firm that responds to the notification first, can select the chat within Case Overflow and receive access to the full chat transcript.

How much does Case Overflow cost?

Zero additional cost but you must be an Ngage client. All Ngage clients who “opt in” to Case Overflow can participate for free. However, Ngage reserves the right to remove participates who violate the terms of the service.

Why was Case Overflow created?

1. Efficiency! A visitor who took the time to chat with a firm, no longer has to start from scratch and re-explain their situation; likewise they do not have to repeat their search. Case Overflow helps connect visitors to lawyers who can and want to help.

2. Over the past 4+ years, many lawyers have requested that Ngage create a system like Case Overflow.

3. Value! As one of our clients stated, “Let’s leverage the whole cow.” Our clients receive thousands of viable leads that they personally can not handle (out of practice area, out of their geographic location, etc). However, the odds are very strong that we have another firm in the “Ngage Family” that can service this potential client. Why not help one of your Ngage brothers or sisters. Let’s create the biggest referral network in the legal industry together.

To learn more please contact Ngage at (877) 912-8668


The Lead Review: Ngage will “pay for itself very quickly.”

Posted on Friday, January 11th, 2013 at 2:13 pm    

Ngage Live Chat got a nice write-up over on The Lead Review. John Mcdougall explains the many benefits Ngage on legal websites. Read the article here.


Ready to get started with Ngage Live Chat? Contact us today at 877-912-8668 to talk to a representative.