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All About Case Overflow

What is Case Overflow?

Case Overflow is a patent pending addition to Ngage Live Chat – it allows lawyers to instantaneously send potential clients (chats), that don’t apply to their practice to other lawyers within the Ngage network.

How does Case Overflow work?

When a lawyer receives a chat that falls outside the scope of their practice (either outside their geographic location, outside their practice areas or simply ‘not exactly the type of case they handle’) they can now simply hit a button that “sends the chat into case overflow”.

Upon doing so, the visitor (who initiated the chat) is automatically sent an email informing them that the law firm they contacted cannot handle their situation (due to the limitations mentioned above) but that another law firm within their network could potentially help.

The visitor must then opt in, by clicking “yes” for the process to continue. When they click “yes”, all relevant law firms (who have opted into Case Overflow) are notified of the potential opportunity if it fits the scope of their practice.

It is first come first serve – so the law firm that responds to the notification first, can select the chat within Case Overflow and receive access to the full chat transcript.

How much does Case Overflow cost?

Zero additional cost but you must be an Ngage client. All Ngage clients who “opt in” to Case Overflow can participate for free. However, Ngage reserves the right to remove participates who violate the terms of the service.

Why was Case Overflow created?

1. Efficiency! A visitor who took the time to chat with a firm, no longer has to start from scratch and re-explain their situation; likewise they do not have to repeat their search. Case Overflow helps connect visitors to lawyers who can and want to help.

2. Over the past 4+ years, many lawyers have requested that Ngage create a system like Case Overflow.

3. Value! As one of our clients stated, “Let’s leverage the whole cow.” Our clients receive thousands of viable leads that they personally can not handle (out of practice area, out of their geographic location, etc). However, the odds are very strong that we have another firm in the “Ngage Family” that can service this potential client. Why not help one of your Ngage brothers or sisters. Let’s create the biggest referral network in the legal industry together.

To learn more please contact Ngage at 877-912-8668

The Lead Review: Ngage will “pay for itself very quickly.”

Ngage Live Chat got a nice write-up over on The Lead Review. John Mcdougall explains the many benefits Ngage on legal websites. Read the article here.

Please Don’t Call… I’d Rather Chat

No question about it.  Texting is changing the way people exchange information.  The amount that people communicate through text messaging (SMS, email, facebook, instant messaging) has increased massively in recent years.  The Pew Research Center’s Internet and American Life Project found that Americans are beginning to prefer texting to calling.  According to the report, adults with cell phones send or receive an average of about 41 text messages a day.  Adults ages 18 to 24 send or receive an average of 109 texts each day. And those numbers are increasing.

Whether or not this change is a positive or negative change for society is up for debate. Many people believe that text messaging has had a negative influence; as it’s a less personal form of communication compared to talking with someone on the phone or in person.  Ngage Live Chat has embraced this concept.  The reality is that sometimes, impersonal is BETTER.  When a potential client conducting a search for a lawyer or doctor, it can be highly personal.   Privacy and sensitivity are critical elements and for some personality types, live chat can be the difference between taking the next step, or bouncing off a website.  Furthermore, live chat allows inquires to be conducted when an individual is at work (and perhaps shouldn’t be doing personal business), or in a public setting.  With live chat, personal and sensitive details can be shared without the risk of being overheard by “those pesky, eavesdropping coworkers” (you know who you are) or inquisitive strangers.  Simply put, live chat & text conversations allow for more privacy than phone conversations, and allow multi-conversations to occur simultaneously.

So remember… when your kids take out their phones at the dinner table, it’s not because they don’t like you; they’d just rather chat than talk.  It’s shorter, faster, and to the point.  We hope this article wasn’t too long.  Look on the bright side… at least we didn’t call you.  Let us know (chat us up or call) if you would like to discuss how Ngage Live chat can help your business.

What Do We Want? Information. When Do We Want It? Now!

No two ways about it, we are a culture of now.  When we want something, we want it twenty minutes ago.  As a culture, we are more than willing to pay premiums for speed. Direct flights, same day photos, overnight shipping, instant downloads, and video on demand are among the services we regularly pay more for.  Consider the rates for Comcast Internet Service, basic connectivity (up to 20 Mbps) can be purchased for $29.99 per month, whereas ultra fast service (up to 105 Mbps) will run $199.99 per month.   That’s 5 times the speed for over 6 times the cost.   Compare direct flights to connecting flights and the cost for speed relationship is even more apparent.

We’ve all become impatient when trying to find information, or waiting for a web page to fully load; the frustration of not finding what we’re looking for can be measured in speed.  It’s not that we can’t find something… it’s that we can’t find something immediately.

One of the primary benefits of Ngage live chat is that it allows for immediate interaction with potential clients.  You could argue that live chat taps into the “now impulse” that has come to define our culture.

If you are interested in exploring the specifics of how Ngage can help your business, call (or chat) with us to set up a time to talk.

The Benefits of Utilizing Spanish-Speaking Live Chat on Your Website

It is no secret that the US Hispanic population is growing at a rapid pace.  According to the 2010 Census report, the US Hispanic community grew by 43% in the last 10 years.  During this period, the Hispanic population topped 50 million for the first time, or roughly 1 out of every 6 Americans.

Over the past 18 months, these statistics have been discussed within Ngage / Cloud 8 Sixteen.  We have wondered how to make our clients more accessible to the Spanish speaking community.  Given that analysts predict that Hispanics could account for 1/3rd of the US population by 2050 – we concluded that it was critical to provide a live chat solution in Spanish.

Ngage is proud to offer its Live Chat feature in Spanish.  This means that if you have a website in Spanish, the Ngage Live Chat window will also display in Spanish.  It’s that simple.  If you have multiple sites, there are no extra charges after each site’s installation fee.  You will still only pay for the individual client leads that meet the criteria for legitimacy.

The operators who monitor the website are fluent in Spanish and will therefore better interact with your potential clients.  This is not a translation tool.  The operator will write intelligently using proper Spanish grammar. Your website’s visitors will not receive responses in the broken Spanish that you may find with translation software, which would in turn reflect poorly on your business or practice. These are actual Spanish-speaking operators, providing, yet again, another way to convert virtual eyes into real life clients.

If you would like to discuss this with an account rep at Ngage please contact us at 800.267.1704 (or chat with us and provide the best time for us to call).

Benefits of Live Chat

The Ngage live chat solution allows businesses to take the first step in initiating a conversation with a potential client. It also gives the websites’ visitors the opportunity to communicate with a live representative immediately, 24/7/365.

This service is designed for the websites of service providers: attorneys, doctors and medical professionals, financial planners, insurance agents, designers, accountants, etc.

Typically, when a customer browses a professional’s website, he or she has no option to ask questions. Many customers may have questions, but may not have the ability or the time to pick up the phone. Even if a website already looks great and generates phone and email contacts, a staffed “live chat” solution can increase the conversation rate. Much like having a live person answer the phone vs. sending a caller to voice mail, the interactivity of “live chat” can provide more comfort to prospective clients resulting in a greater rate of conversion.

Implementing Ngage is simple. A small script of code is uploaded to the website. Highly trained operators monitor the site 24/7. Every visitor is politely greeted and invited to discuss their situation. After the conversation with a live customer service representative, the chat transcript is professionally reviewed to ensure that the conversation was helpful and relevant. Then the visitor’s contact information and the chat transcript are emailed to the business; this occurs within minutes of the chat. The business only pays for the conversation if the visitor offers a way to contact them and their needs are relevant to the professional’s line of business.

Let’s use some hypothetical numbers to illustrate the cost benefit of live chat:
If you were to spend $10,000 per month on driving traffic to your site and ‘pre-chat’ received 100 leads, your cost per lead would be $100 per lead. If live chat cost $50 per lead (it is actually far less) and live chat increased your leads by 35% (in most cases far more) you would receive 135 leads for a cost of $11,750 and reduce your per lead cost from $100 to $87, while increasing your leads by 35%.
These numbers here are hypothetical. Chats cost far less than $50 per and the increase in total leads can be far greater than 35%. The point here is to illustrate how live chat can increase conversions while lowering the cost per lead.

A Better Workspace For Busy Attorneys

Attorney Home Office Desk Setup

Getting Things Done Guru, David Allen gives us a sneak peak at his home office, including labels. Busy Attorneys can possible get control of their crazy desks by following the lead of this efficiency expert.

Read More: http://lifehacker.com/5896470/heres-how-getting-things-done-creator-david-allen-organizes-his-workspace

How to Find a Qualified Content Writer

Web Content

If you’ve been into Internet marketing or blogging even for while, you know the value of content. Top online marketers know the value of having a steady supply of fresh content.

Any online business that lacks quality content will soon wither away into obscurity. If you want original content, you’ve got to choose between creating your own or hiring a content writer to do it. If you choose the latter, then you’ll have to find someone worth hiring. To help you sort out this process, there are some key points to consider when hiring a content writer.

Keep in mind that no matter what business you’re running on the web, you do have something unique to offer. When you have found the right content writer, they will be asking about the venture and how it is you intend to make a go of it. When a writer tends to take over the situation or the dialogue and not listen to your thoughts; look for someone else. Try to figure out the writer through your interaction. Pay attention to the answers to your questions and the input they contribute to the conversation. When the writer shows appreciation for your thoughts and ideas, the more probable they may be just the writer you need. Rather than hiring a generic content writer, look for one who has expertise in your particular niche. This kind of writer will often produce content of a much higher quality, no matter what the topic may be. When you hire such a specialist, you don’t have to worry that he or she may not be familiar with the topic and might not do justice to it. The downside to hiring specialists is that these writers are more expensive than your everyday content writer.

If you can afford it, though, a content writer who’s an expert in your niche is your best option. At least consider this as one of your options. The ideal content creator will lend a hand in more than just providing words. The ultimate content writer will not only be of service to you in the writing department, but also in other areas you need help with. The act of leveraging social websites is also part of the deal when you have hired a competent content writer. Their range of talent can go from making content for Facebook to tweeting. While this may not seem that important, it does make a difference in the long run. In the end the pay off will be huge for the price you have paid. With our suggestions, we hope to have enabled you to look for and find a quality content writer. It may seem a little ominous to begin with, but once you are familiar with it; it will be effortless. The only thing that you need to keep in mind is persistence.

It is crucial that you maintain diligence. You need to expect a few unexpected things to pop up; stay on track. If you persevere, you will end up with the perfect content creator and a few extra abilities along with them.experts academy elite online

The Best Ways To Get More ReTweets – Professional Marketing on Twitter

Retweet

Retweeting

Best Ways To Get More ReTweets – Professional Marketing on Twitter

One of the best ways, yet often disregarded, ways for Professionals to get more Twitter traffic is to simply get more retweets.

There are a number of techniques to increase your retweets and here are a few of our favorites:

Obviously you need to write great content and include your Twitter buttons in your website; make getting more retweets both easy and convenient.

In addition, you should add links in your tweets. Almost 60% of all retweets contained links meaning that if your tweet has a link it is more likely to get retweeted.

You may also want to consider adding retweet buttons throughout the text of your blogs and articles. Again, this goes with the theme of making retweeting easy and convenient.

Tweet Quotes: People love quotes and if you tweet a good one they are more likely to retweet it to their friends then some boring, uninspiring, gibberish. Tweet a inspiring quote and it is likely to get retweeted.

Use Big Words: According to studies, tweets that contained words with more syllables are more likely to be retweeted than similar tweets with small, unimaginative words. So, don’t dumb down your tweets if you want to get more retweets.

Timing Is Important: The majority of Twitter users are in East Coast Time and a large number of retweets happens at, or around 5 PM EST. In addition, tweets on Wednesday get the most visibility. So, to get more retweets, time your tweet for Wednesday at 5 PM EST.

Twitter can be a great marketing tool for Professionals in many different fields and the rule of thumb is that if you consistently tweet interesting, helpful information your followers will increase and you will get more retweets.

Gmail Shortcuts You Can’t Live Without

I remember very clearly the day my friend introduced me to keyboard shortcuts; those multi-key combinations that quickly execute tasks that previously required you to right click and choose an option from the drop-down menu list. Ctrl-C & Ctrl-V (Copy & Paste) are the two most common. These keyboard shortcuts have literally saved me millions of seconds and made long repetitive tasks much more bareable.

Did You Know Gmail Has Keyboard Shortcuts?

If you use gmail (which you should) you will be pleased to discover that Gmail has a laundry list of shortcuts that can make you more efficient both in terms of organization as well as tackling that ever growing inbox.

*Directions and list compiled from multiple sources including Google, About and others. This is not a complete list.
** From anywhere in Gmail if you type a question mark (?) the shortcut reference sheet will appear.

First off, make sure keyboard shortcuts are enabled for Gmail
• Go to the Settings link in Gmail.
• Go to the General tab.
• Make sure Keyboard shortcuts on is selected under Keyboard shortcuts.
• Click Save Changes.

Once Keyboard Shortcuts has been activated you can start using these time saving key combinations. In most cases you only have to press the stated key (no Ctrl, Alt or Command key required).

In the Message List
• x: Check or uncheck a conversation
• j: Go down to the previous conversation
• k: Go up to the next conversation

With Messages Checked in a Mailbox or Label
• y: Archive the conversation (if in the Inbox) or remove the current label (if in a label’s view)
• e: Archive the conversation (no matter the view)
• # (Shift-3): Delete the conversation
• ! (Shift-1): Mark the conversation as spam
• + (Shift-=, but = alone works as well): Mark the conversation as important
• -: Mark the conversation as not important
• l: Open the Labels menu to add or remove labels
• v: Open the Move to menu, adding a label and archiving the conversation
• Shift-U: Mark the conversation unread
• Shift-I: Mark the conversation read
• Shift-T: Create a new task linked to the conversation (with Tasks enabled)
• m: Mute the conversation
• Future messages in the same thread will go to the All Mail archive straight away bypassing your Gmail Inbox unless your email address is in the To: or Cc:line.

While Viewing a Conversation
• y: Archive the conversation (if in the Inbox) or remove the current label (if in a label’s view)
• e: Archive the conversation (no matter the view)
• # (Shift-3): Delete the conversation
• r: Reply to the sender only
• Shift-R: Start your reply in a new browser window
• a: Reply to the sender and all recipients beside yourself
• Shift-A: Start your reply to all in a new browser window
• f: Forward the conversation
• Shift-F: Start your forward in a new browser window
• ! (Shift-1): Mark the conversation as spam
• + (Shift-=; or just =): Mark the conversation as important
• -: Mark the conversation as not important
• s: Mark the conversation with a star
• l: Open the Labels menu to add or remove labels
• v: Open the Move to menu, adding a label and archiving the conversation
• u: Return to the message list
• x: Return to the message list checking or unchecking the current conversation
• Shift-U: Mark the conversation unread and return to the message list

While Composing a Message
• Tab followed by Enter: Send (under Windows)
• Ctrl-S: Save the message as a draft (while composing)

Anywhere in Gmail
• z: Undo the last action if possible (i.e. an Undo link appeared in the yellow status bar near the top)
• c: Start composing a new message
• Shift-C: Start a new message in a new browser window
• d: Start composing a new message with the Cc: field added.
• b: Start composing a new message with the Cc: and Bcc: fields added.
• . (dot): Open the More Actions menu
• g followed by
• i: Open the standard inbox (Priority Inbox or Inbox)
• c: Open Contacts
• d: Open Drafts
• s: Open Starred
• t: Open Sent Mail
• a: Open your All Mail archive
• k: Open Tasks (with Tasks enabled)
• l: Open any label (except in Google Buzz)
• p: Open the phone dial
• ?: Show a keyboard shortcut reference sheet

At first glance this list may seem daunting and overwhelming but like most things, the more you do something the easier it becomes. You will find that you use the same shortcuts several times per day where others you will only use occassionally. Choose the ones you like and forget the ones you don’t. In any event, I hope this will make Gmail more enjoyable and easier to use… it’s a terrific program both for personal and company email (did you know you can use Gmail for your [email@company.com] email?

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