Just as a sales representative in a store might approach a customer and offer assistance, Ngage live chat software allows your business to take the first step in initiating a transaction with a potential client. Ngage gives your websites' visitors the chance to communicate with a live customer service representative on the spot, any hour of the day or night. Your business stands apart from other businesses by showing immediate interest and concern with the satisfaction of the customer, as opposed to the passive nature of other websites.
The problem with web advertising lies in its passivity: when a customer browses a website, he or she has no option to ask questions and get immediate answers. Many customers may have questions or inquiries about your particular business, but may not have the initiative or the time to pick up the phone.
Ngage live chat software allows clients to speak with a live representative immediately while browsing your website. After you choose Ngage services:
After the conversation with a live customer service representative, the chat transcript is professionally reviewed to ensure that the conversation was helpful and relevant. Then the visitor's contact information and the chat transcript are emailed to you. You pay only for the conversations in which the visitor offers a way for you to contact them and offer more assistance and services.
Especially in the competitive service industry, you need to reach out to your customers in every way possible. In today's age of technology, more and more potential clients are using the internet to search for services, and Ngage live chat software is the first step in reaching out to the customer. By offering live assistance, you stand apart from other services and can increase business through converting your website traffic into new customers.
To learn more about how NgageICS can help your business, contact our offices today at 877-912-8668.