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Ngage Helps Increase Web Conversions and Profitability
In the service industry, the quality of the services you offer determines the business that you retain. With more and more people searching for services online, it is important to not only have a good website, but also to reach out to the customer in every way possible. Unfortunately, many businesses suffer because they do not take enough action to recruit and retain potential clients who come across their services online.
With Ngage live chat software, your business stands out from the crowd and holds an enormous advantage over others by reaching out to online customers instantly, giving them the option of chatting live with a real person who can answer their questions and address their concerns in real time.
Our new live chat technology helps high end service providers — attorneys, doctors, financial planners, insurance agents, and more– build their sales pipeline and increase their revenue by converting website traffic into pre-qualified contacts.
By combining technology, a little psychology and a bit of human touch, we are able to increase conversion rates for our clients with our live chat software.
What is Ngage ICS Chat Software?
Just as a sales representative in a store might approach a customer and offer assistance, Ngage live chat software allows your business to take the first step in initiating a transaction with a potential client. Ngage gives your websites' visitors the chance to communicate with a live customer service representative on the spot, any hour of the day or night. Your business stands apart from other businesses by showing immediate interest and concern with the satisfaction of the customer, as opposed to the passive nature of other websites.
The problem with web advertising lies in its passivity: when a customer browses a website, he or she has no option to ask questions and get immediate answers. Many customers may have questions or inquiries about your particular business, but may not have the initiative or the time to pick up the phone.
With Ngage live chat software, any questions the visitor might have can be answered on the spot, saving time and making it easier for the customer to make a decision about your services. Even if you already have a great website, a live, active customer service option can strongly enhance the appeal of your site and can lock in new clients immediately.
How Ngage ICS Works
Ngage live chat software allows clients to speak with a live representative immediately while browsing your website. After you choose Ngage services:
- We upload a small script of code to your website.
- Our highly trained operators monitored your site 24/7.
- Each site visitor is politely greeted and invited to have their questions answered via our proprietary live chat application.
After the conversation with a live customer service representative, the chat transcript is professionally reviewed to ensure that the conversation was helpful and relevant. Then the visitor's contact information and the chat transcript are emailed to you. You pay only for the conversations in which the visitor offers a way for you to contact them and offer more assistance and services.
What Converting Website Traffic into Clients Can Do For Your Business
Especially in the competitive service industry, you need to reach out to your customers in every way possible. In today's age of technology, more and more potential clients are using the internet to search for services, and Ngage live chat software is the first step in reaching out to the customer. By offering live assistance, you stand apart from other services and can increase business through converting your website traffic into new customers.
To learn more about how NgageICS can help your business, contact our offices today at 877-912-8668.