Ngage ICS Features

Clicks To Clients takes a systematic yet conscientious approach in order to maximize the number of web visitors that convert into pre-screened contacts without being pushy, salesy or abrupt:

• Polite Invitation
  Every web visitor is politely asked if they need assistance or have questions. After 1000′s of hours of testing we have developed a system that touches the visitor at just the right moment with just the right message. This tested approach increases the number of visitors that accept the chat invitation and sets the tone for the ensuing conversation.
• Sensitive Screening
  Once a visitor is Ngaged in a chat conversation our highly trained operators guide the visitor through a series of screening questions to ensure that visitor has a relevant need that you can solve. Our operators guide the visitor and at the same time remain sensitive to their needs and situation. We use carefully scripted wording that is both very affective as well as genuine.
• Rapid Delivery
  All chat conversations are quickly screened for relevancy and then immediately transmitted to you. Research has shown that when there is a delayed response to a lead the close ratio dramatically goes down. We deliver the visitor’s contact information and complete chat transcript to you within minutes of the chat ending, giving you the best opportunity for a one call close.