Ngage Text-to-Chat

Google has released a “click-to-message” feature for both Adwords/PPC customers and Google My Business/Maps that allows visitors to initiate a text chat directly from the search results pages on Google.

This means prospective clients can now “text” directly with your same Ngage chat operators, who will respond within seconds, 24/7. We will gather the visitor’s contact info and deliver you the opportunity in the style to which you’re accustomed.  Both Pay-Per-Click Ads and Google Maps are prime real estate when it comes to a visitor’s search results.  Take advantage of this prominence and convert these visitors via Ngage text-to-chat immediately, before they have a chance to wander elsewhere.

Ngage can set up this Text-to-Chat feature for your Adwords/PPC campaign, your Google Maps listing, or both, for free.  Being able to convert a visitor directly from Google search results is a very powerful differentiator.  The early adopter firms that have been using this feature with their Adwords campaign are seeing a 40% increase in their PPC chat leads.

                         Google Adwords/Pay-Per-Click Text-to-Chat                 Google Maps Text-to-Chat


According to Google, “Many advertisers are already using click-to-message ads to take advantage of a new and faster way to connect with consumers on mobile to increase conversion rates” – Amit Agarwal, Senior Product Manager, Mobile Search Ads. More and more people are using mobile devices to interact with law firms; in fact, this year more than 50% of Ngage chats occurred on a mobile device. Ngage can walk you through how to set up this complimentary feature.

* If you do not have an Adwords campaign and are interested in setting one up, talk with your web provider or let us know and we will be happy to help.

Ready to get started with Ngage Live Chat? Contact us today at 877-912-8668 to talk to a representative.