Ngage at Auto Crash Litigation 3.0 – 360 Advocacy

Ngage Live Chat will be in attendance for the Auto Crash Litigation 3.0 hosted by 360 Advocacy in Chicago, IL on September 28 -29. Come say hello to Graham Smith and Joel Davis and make sure to pepper them with all your tough questions about live chat and where to eat while in town (the best steak house in Chicago debate is one they both have strong opinions on).

Ngage at AAJ Conference

Ngage Live Chat will be in attendance for the American Association for Justice Annual Conference in Baltimore, Maryland on July 26th through July 30th. Come meet Danielle Dallaire and Tom Paci and make sure to pepper them with all your tough questions about converting visitors into clients from your website; and find out why over 3000 legal websites use Ngage Live Chat.

A Better Workspace For Busy Attorneys

Attorney Home Office Desk Setup

Getting Things Done Guru, David Allen gives us a sneak peak at his home office, including labels. Busy Attorneys can possible get control of their crazy desks by following the lead of this efficiency expert.

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How to Find a Qualified Content Writer

Web Content

If you’ve been into Internet marketing or blogging even for while, you know the value of content. Top online marketers know the value of having a steady supply of fresh content.

Any online business that lacks quality content will soon wither away into obscurity. If you want original content, you’ve got to choose between creating your own or hiring a content writer to do it. If you choose the latter, then you’ll have to find someone worth hiring. To help you sort out this process, there are some key points to consider when hiring a content writer.

Keep in mind that no matter what business you’re running on the web, you do have something unique to offer. When you have found the right content writer, they will be asking about the venture and how it is you intend to make a go of it. When a writer tends to take over the situation or the dialogue and not listen to your thoughts; look for someone else. Try to figure out the writer through your interaction. Pay attention to the answers to your questions and the input they contribute to the conversation. When the writer shows appreciation for your thoughts and ideas, the more probable they may be just the writer you need. Rather than hiring a generic content writer, look for one who has expertise in your particular niche. This kind of writer will often produce content of a much higher quality, no matter what the topic may be. When you hire such a specialist, you don’t have to worry that he or she may not be familiar with the topic and might not do justice to it. The downside to hiring specialists is that these writers are more expensive than your everyday content writer.

If you can afford it, though, a content writer who’s an expert in your niche is your best option. At least consider this as one of your options. The ideal content creator will lend a hand in more than just providing words. The ultimate content writer will not only be of service to you in the writing department, but also in other areas you need help with. The act of leveraging social websites is also part of the deal when you have hired a competent content writer. Their range of talent can go from making content for Facebook to tweeting. While this may not seem that important, it does make a difference in the long run. In the end the pay off will be huge for the price you have paid. With our suggestions, we hope to have enabled you to look for and find a quality content writer. It may seem a little ominous to begin with, but once you are familiar with it; it will be effortless. The only thing that you need to keep in mind is persistence.

It is crucial that you maintain diligence. You need to expect a few unexpected things to pop up; stay on track. If you persevere, you will end up with the perfect content creator and a few extra abilities along with them.experts academy elite online

The Best Ways To Get More ReTweets – Professional Marketing on Twitter



Best Ways To Get More ReTweets – Professional Marketing on Twitter

One of the best ways, yet often disregarded, ways for Professionals to get more Twitter traffic is to simply get more retweets.

There are a number of techniques to increase your retweets and here are a few of our favorites:

Obviously you need to write great content and include your Twitter buttons in your website; make getting more retweets both easy and convenient.

In addition, you should add links in your tweets. Almost 60% of all retweets contained links meaning that if your tweet has a link it is more likely to get retweeted.

You may also want to consider adding retweet buttons throughout the text of your blogs and articles. Again, this goes with the theme of making retweeting easy and convenient.

Tweet Quotes: People love quotes and if you tweet a good one they are more likely to retweet it to their friends then some boring, uninspiring, gibberish. Tweet a inspiring quote and it is likely to get retweeted.

Use Big Words: According to studies, tweets that contained words with more syllables are more likely to be retweeted than similar tweets with small, unimaginative words. So, don’t dumb down your tweets if you want to get more retweets.

Timing Is Important: The majority of Twitter users are in East Coast Time and a large number of retweets happens at, or around 5 PM EST. In addition, tweets on Wednesday get the most visibility. So, to get more retweets, time your tweet for Wednesday at 5 PM EST.

Twitter can be a great marketing tool for Professionals in many different fields and the rule of thumb is that if you consistently tweet interesting, helpful information your followers will increase and you will get more retweets.

Gmail Shortcuts You Can’t Live Without

I remember very clearly the day my friend introduced me to keyboard shortcuts; those multi-key combinations that quickly execute tasks that previously required you to right click and choose an option from the drop-down menu list. Ctrl-C & Ctrl-V (Copy & Paste) are the two most common. These keyboard shortcuts have literally saved me millions of seconds and made long repetitive tasks much more bareable.

Did You Know Gmail Has Keyboard Shortcuts?

If you use gmail (which you should) you will be pleased to discover that Gmail has a laundry list of shortcuts that can make you more efficient both in terms of organization as well as tackling that ever growing inbox.

*Directions and list compiled from multiple sources including Google, About and others. This is not a complete list.
** From anywhere in Gmail if you type a question mark (?) the shortcut reference sheet will appear.

First off, make sure keyboard shortcuts are enabled for Gmail
• Go to the Settings link in Gmail.
• Go to the General tab.
• Make sure Keyboard shortcuts on is selected under Keyboard shortcuts.
• Click Save Changes.

Once Keyboard Shortcuts has been activated you can start using these time saving key combinations. In most cases you only have to press the stated key (no Ctrl, Alt or Command key required).

In the Message List
• x: Check or uncheck a conversation
• j: Go down to the previous conversation
• k: Go up to the next conversation

With Messages Checked in a Mailbox or Label
• y: Archive the conversation (if in the Inbox) or remove the current label (if in a label’s view)
• e: Archive the conversation (no matter the view)
• # (Shift-3): Delete the conversation
• ! (Shift-1): Mark the conversation as spam
• + (Shift-=, but = alone works as well): Mark the conversation as important
• -: Mark the conversation as not important
• l: Open the Labels menu to add or remove labels
• v: Open the Move to menu, adding a label and archiving the conversation
• Shift-U: Mark the conversation unread
• Shift-I: Mark the conversation read
• Shift-T: Create a new task linked to the conversation (with Tasks enabled)
• m: Mute the conversation
• Future messages in the same thread will go to the All Mail archive straight away bypassing your Gmail Inbox unless your email address is in the To: or Cc:line.

While Viewing a Conversation
• y: Archive the conversation (if in the Inbox) or remove the current label (if in a label’s view)
• e: Archive the conversation (no matter the view)
• # (Shift-3): Delete the conversation
• r: Reply to the sender only
• Shift-R: Start your reply in a new browser window
• a: Reply to the sender and all recipients beside yourself
• Shift-A: Start your reply to all in a new browser window
• f: Forward the conversation
• Shift-F: Start your forward in a new browser window
• ! (Shift-1): Mark the conversation as spam
• + (Shift-=; or just =): Mark the conversation as important
• -: Mark the conversation as not important
• s: Mark the conversation with a star
• l: Open the Labels menu to add or remove labels
• v: Open the Move to menu, adding a label and archiving the conversation
• u: Return to the message list
• x: Return to the message list checking or unchecking the current conversation
• Shift-U: Mark the conversation unread and return to the message list

While Composing a Message
• Tab followed by Enter: Send (under Windows)
• Ctrl-S: Save the message as a draft (while composing)

Anywhere in Gmail
• z: Undo the last action if possible (i.e. an Undo link appeared in the yellow status bar near the top)
• c: Start composing a new message
• Shift-C: Start a new message in a new browser window
• d: Start composing a new message with the Cc: field added.
• b: Start composing a new message with the Cc: and Bcc: fields added.
• . (dot): Open the More Actions menu
• g followed by
• i: Open the standard inbox (Priority Inbox or Inbox)
• c: Open Contacts
• d: Open Drafts
• s: Open Starred
• t: Open Sent Mail
• a: Open your All Mail archive
• k: Open Tasks (with Tasks enabled)
• l: Open any label (except in Google Buzz)
• p: Open the phone dial
• ?: Show a keyboard shortcut reference sheet

At first glance this list may seem daunting and overwhelming but like most things, the more you do something the easier it becomes. You will find that you use the same shortcuts several times per day where others you will only use occassionally. Choose the ones you like and forget the ones you don’t. In any event, I hope this will make Gmail more enjoyable and easier to use… it’s a terrific program both for personal and company email (did you know you can use Gmail for your [] email?

The Difference Between Novices and Experts

How do you know if you’ve reached expert status?
It can be as simple as looking at the kind of feedback you are most likely to seek out and respond to.

According to a recent study from the Journal of Consumer Research, they found that the transition from novice to expert happens when we begin focusing on negative feedback.

The study suggests that when people are new at something, in an effort to stay committed, they seek positive feedback (e.g., “good job!”). On the other hand, experts are more focused on making progress and therefore look for and respond to negative feedback (e.g., what’s going wrong?).

So, whether you make your living as a personal injury attorney, lasik surgeon or live chat operator, if you find yourself looking more closely for negative feedback like how you can improve, then consider that a good sign, you may be an Expert.

Ngage is now offering chat in Spanish!

We are excited to announce the launch of our Spanish-speaking operating team. We can now support your sites that are targeted to the Spanish-speaking marketplace. As we all know, this demographic is the fastest growing segment of the population. Feel free to contact us @ (877) 912-8668 if you would like to discuss how to turn more of your Spanish-speaking visitors into clients.

P.S. If you have not yet moved to targeting the Spanish-speaking market on the web, you may want to visit to begin these endeavors.

Facebook Marketing Tips For Serious Business Only

The internet has gone through a lot of changes in the last few year by going from web 1.0 to web 2.0 which is a major transformation.

This change occurred for many reasons, but the one of them was social networking. This caused social media to grow like crazy over the internet. More people begin communicating with their friends via social media, which caused the internet to be used ten times as much. Currently, Facebook leads the way in the social networking websites. This social networking site is very popular and has a half a million users with tons of interests. How is this used for internet marketers? It just shows that the site has huge potential when it comes to marketing and can be easily leveraged for that purpose. This why a lot of people are choosing to utilize Facebook for advertising purposes. If you do it correctly, there are many methods for marketing the right products to your targeted market. In this article, we will discuss a few of the Facebook things that can get you noticed more.

A Facebook fan page is an incredible tool, and it gives your the ability to meet with your target audience on a daily basis. But what’s more important is that you make this fan page give you the results you want. So when you’re planning out your fan page, you’ll really need to make it interesting because you naturally want it to be popular in your market. What is it about a popular fan page? You want people to see that other people have been there, that plus putting great content on your page frequently. Just find ways to get people to open up and write something in your fan page. Dare people to tell you what is on their minds, and you can do standard things like opinion polls and such. If you are successful with talking to your market, then you will be in a great position to know exactly what they like and don’t like, etc. If you play your cards right you will know what makes your market tick, and in the process creating great business relationships with people.

You should be sure to create a business profile because you will want to keep it separate from your personal profile. There are a lot of good reasons for doing so, but mainly you want to keep a professional appearance on your business activities. But there is nothing wrong with injecting a little light-heartedness into your business profile. Do something to spice up your business profile and page. But keep things in balance, and never create the appearance that you’re not serious, etc.

Have a solid idea of what you want to accomplish, and the organize everything and build a business and marketing plan. So take a look at what you’ll be marketing and promoting, and then build all the materials you will need to accomplish your goal. It’s very important to actually work towards growing your marketing efforts on Facebook by being crystal clear in your approach. If you put everything into a Word document, or anythng similar, then you can look at your plan and see more.

You can quickly get up to speed with Facebook marketing and do absolute wonders for your business bottom line. If you choose to ignore the enormous potential at Facebook, then that is your great loss.

Getting Better Search Engine Placement

Optimizing the capabilities of search engines is an integral part of online life. Since it’s a complicated process, it may be better to hire a professional. But there are still things to be careful of while improving ones search engine placement.

Its possible to damage a websites reputation on services that guarantees you are included on a huge number of search engines. Larger search engine websites are not sympathetic with people who frequently put in their website to attain a higher rank. Many new companies create websites and present it to a few search engines; they think their work is done and just wait for traffic to arrive– not true. Achieving a top search engine spot doesn’t happen by chance.

Choose keywords carefully and build a website in a way that it is important to the search engines. Make sure to incorporate the keywords and key phrases into the site whenever possible – but not overly obvious. Website profitability resides with one key factor: the placement of a site in search engine results. Search engines are just computers – they don’t have a vested interest in how good or bad site ranking are. All it does is makes search results as relevant as possible. Design a website around keywords and relevant topics.

Get started by picking out a few keywords and key phrases. The chosen keywords should appear often as part of the content on the Web site. Use the keywords frequently enough so that the search engine can identify the site really is relevant to them, but avoid being too liberal with them. If the keywords are too dense then your website will be completely ignored for search engine spamming.

So what is the perfect balance between too much and too little keyword usage? Its hard to say since search engines conceal their procedures and modify them on a regular basis. On top of that, each search engine has a different algorithm or set of rules. A rule of thumb dictates that the keywords you choose should make up about 5% of the words on a page, You will get a higher ranking for your pages when they have somewhere between 250 to 500 words.

Don’t focus on only a single keyword. It’s better to select several keywords and work on the optimization of one or two on each page of the site. Search engines search for the theme of a website, a website that focuses on just one thing is likely to get a higher ranking than a single page on the same subject. Optimizing each page with several keywords help make sure that they also occur throughout the website. Don’t overwhelm pages with keywords and have a friend read through the pages. Ask them to see if the text sounds odd because of your use of keywords – that’s a great meter to determine if you are using them too much within your content.

Always put keywords in the title of the page. This is the most crucial place for keywords to appear, although there are other places in the HTML code where keywords are important. By follow these simple guidelines you will get a better ranking than many sites on the Internet.

Ready to get started with Ngage Live Chat? Contact us today at 877-912-8668 to talk to a representative.